Digital Product Specialist

General Purpose

The Digital Product Specialist role is to provide secondary support to Commercial Banking and Internet Banking support teams by managing vendor-related issues. This role completes tasks related to maintaining customer digital banking records and transactions.

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures escalated internal cases are responded to and resolved within the set service level agreement timeframes.
• Completes tasks related to daily updates and maintenance of customer digital banking records and transactions.
• Assists with balancing accounts within Digital Banking as directed.
• Communicates concerns or questions to outside vendor Customer Relationship Managers, as directed.
• Escalates issues to vendor support management as needed.
• Identifies and resolves problems in a timely manner.
• Monitors and stays up to date on vendor cases to identify trends in reported obstacles.
• Acts as the liaison between Digital Banking Product Managers and customer support within the Communications Center and Commercial Banking departments, managing vendor issues.
• Ensures policies and guidelines are followed accordingly to help avoid potential security incidences within our digital banking product suite.
• Regular and reliable attendance is required as an essential function of this position.
• Performs other duties as assigned.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Ability to share technical expertise with team members and bank staff.
• Effectively manages time and resources to ensure work is completed efficiently.
• Understanding of how to identify problems and willingness to make recommendations to address them.
• Ability to work in a fast-paced environment, deal with frequent change, delays, or unexpected events.
• Self-motivated, works well under pressure and meets deadlines.
• Detail oriented with exceptional organizational skills.
• Displays excellent written and verbal communication skills.
• Understands the importance of and able to maintain confidential information.
• Willingness and ability to learn banking and digital banking processes and procedures.
• Ability to work independently with minimal supervision.
• Skill in understanding customer needs and delivering unsurpassed customer service.
• Strong understanding of digital banking software, information technology systems and software with high proficiency in the use of Adobe, Microsoft Excel, and Microsoft Word.

Education or Formal Training:

• High School Diploma or General Equivalence Diploma (GED) required.
• Additional post-high school courses are preferred.

Experience:

• A minimum of one year banking experience is preferred.
• Experience working with digital banking services preferred.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment:

This job operates in a professional office environment. After successful training in the role, the role allows for a hybrid schedule to include remote work and in office. In-office attendance requires a minimum of three (3) days per week. This arrangement can be modified at any time, at management discretion. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 25 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $19.00 to $24.00 per hour, depending on experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close June 30, 2026, or until filled.