Global Services CTC Billing Operations Director

Job Summary:

The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices.

Job Duties:

• Leads the centralized billing team, with on shore/offshore resources
• Proactively identifies and mitigates billing execution risks
• Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
• Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
• Ensures accurate and timely billing across all engagement types
• Oversees UAR & billing cycle times
• Defines operating models, SLAs, productivity benchmarks, and quality standards
• Drives documentation, training, and knowledge transfer for on/offshore teams
• Influences behavior through data-driven insights and consistent governance
• Supports firm initiatives related to end-to-end CTC initiatives
• Partners with Global Process Leads, financial systems and technology teams on system and process improvements
• Champions standardization, automation, and digitization across billing processes
• Ensures strong internal controls over billing and revenue-related processes
• Establishes clear accountability, performance metrics, and development pathways
• Fosters a culture of quality, ownership, and continuous improvement
• Serves as a visible leader within the firm's finance and operations organization
• Other duties as required

Supervisory Responsibilities:

• Monitors and provides performance feedback of all personnel reporting to this position throughout the performance year
• Ensures all direct reports are effectively trained on systems and processes related to the finance department
• Prepares and conducts annual performance reviews for all direct reports
• Assists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriate

Qualifications, Knowledge, Skills & Abilities:

Education:

• Bachelor's degree required; focus in Finance, Accounting, Business, or Operations, preferred

Experience:

• Twelve (12) or more years of progressive experience in billing, revenue operations, or finance, required
• Experience in professional services, preferred
• Proven leadership of centralized billing models, preferred
• Demonstrated experience managing on/offshore or global delivery teams, preferred
• Experience partnering with senior leadership and firm partners, preferred

Software:

• Proficiency with Microsoft Office Suite, specifically Word and Excel, required
• Oracle Financials or similar software experience, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong organizational abilities and problem-solving skills
• Excellent verbal and written communication skills
• Financial acumen
• Analytical ability
• Excellent time management skills
• Project management skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $175,000 - $190,000
Maryland Range: $175,000 - $190,000
NYC/Long Island/Westchester Range: $175,000 - $190,000