Night Auditor | Dayton Fairfield Inn Water Street

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Do you enjoy helping people, solving problems, and working independently? Are you at your best when others are winding down for the night? If so, Fairfield Dayton Downtown is looking for a Night Auditor / Front Desk Agent to join our team.

As the overnight face of our hotel, you'll create exceptional guest experiences while ensuring the property's daily financial records are accurate and complete. This role combines hospitality, customer service, and attention to detail, making it perfect for someone who enjoys variety and responsibility.

• Welcome guests and provide outstanding customer service.
• Handle guest check-ins, check-outs, and reservations.
• Answer phones and assist guests with questions and requests.
• Resolve guest concerns professionally and efficiently.
• Complete the nightly audit process and reconcile daily transactions.
• Prepare reports and ensure financial accuracy.
• Monitor hotel security and safety throughout the overnight shift.
• Maintain a clean, organized, and welcoming front desk area.
• Communicate important information to hotel leadership and team members.

• Friendly, professional, and guest-focused attitude.
• Strong communication and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Comfortable using computers and learning hotel software systems.
• Ability to work independently and manage multiple tasks.
• Reliable attendance and punctuality.
• Previous hotel, hospitality, retail, or customer service experience is preferred but not required.

• Competitive pay
• Marriott hotel discounts worldwide
• Paid time off
• Growth and advancement opportunities
• Supportive team environment
• Training and development programs

Overnight shifts, including weekends and holidays as needed.

If you're dependable, detail-oriented, and passionate about providing excellent service, we'd love to hear from you. Join the team at Fairfield Dayton Downtown and help create memorable guest experiences while keeping our hotel running smoothly through the night.

Apply today!

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.