Contact Center Summer Intern

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Contact Center Summer Intern in our Valencia, CA corporate office to provide essential administrative and operational support to the call center team. This role focuses primarily on offline tasks such as processing regional center authorizations, updating patient account information, and completing a variety of clerical assignments. The ideal candidate is detailoriented, organized, and eager to learn how backend call center operations support overall patient care and service delivery.

This is an on-site position in Valencia, CA

JOB RESPONSIBILITIES:

• Process regional center authorizations accurately and in a timely manner, ensuring all required documentation is complete and compliant with internal guidelines.
• Update and maintain patient account information, including demographic details, insurance data, authorization status, and other relevant records.
• Perform general administrative duties, such as data entry, filing, scanning, document preparation, and record organization.
• Assist call center staff by preparing information needed for patient scheduling, billing, or followup tasks.
• Review and verify documentation for accuracy and completeness before submission or upload.
• Support special projects or administrative initiatives assigned by supervisors or call center leadership.
• Maintain confidentiality of all patient information in accordance with HIPAA and organizational policies.

QUALIFICATIONS:

• Currently enrolled in an accredited college or university pursuing a degree in business administration, communications, marketing, healthcare administration, health sciences, or a related field
• Proficiency in Microsoft 365 (Excel, PowerPoint, Word, SharePoint, Teams).
• Excellent communication and customer service skills.
• Highly organized.
• Ability to work accurately in a fastpaced environment.
• Strong attention to detail and commitment to patient safety.
• Demonstrated problem solving ability.
• Data entry experience preferred with the ability to type 35 wpm required.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

SALARY:

• $18.47/hour