New 
Manager, RCM
 Delta Dental of California | |
$ - $
| |
paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
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 United States, California, San Francisco | |
| 560 Mission St (Show on map) | |
 Jun 02, 2026 | |
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JOB DESCRIPTION
The Manager of Revenue Cycle Management (RCM) provides leadership and oversight for end-to-end revenue cycle operations across multiple dental specialties within an Epic-enabled environment. This role is accountable for operational performance, workflow governance, and cross-functional alignment supporting scalable, compliant, and high-performing revenue cycle operations. The Manager plays a key leadership role in supporting Community Connect, an integrated program encompassing Revenue Cycle Management, Dental-Medical Integration (DMI), communications, Epic workflows, analytics, and system integrations. The role ensures operational readiness, consistency, and performance as programs and participating practices scale. This position partners closely with Analytics, IT, Epic, Operations, Credentialing, Payor Relations, Communications, and Clinical teams to provide strategic direction, operational oversight, and continuous improvement across revenue cycle and program workflows RESPONSIBILITIES * Oversee and provide strategic direction for end-to-end revenue cycle operations, including insurance verification and eligibility, billing and coding workflows, claims submission and management, payment posting, denial and appeal resolution, and insurance A/R management. * Be accountable for revenue cycle performance outcomes, including collections, A/R aging, payer responsiveness, and operational efficiency. * Ensure consistent, compliant billing practices aligned with payer requirements, organizational standards, and Epic workflows. * Serve as the senior escalation point and subject matter expert for complex payer rules, documentation requirements, and revenue cycle issues. * Provide leadership, direction, and performance oversight for the Billing Lead, billing teams, Communications Agents, and Fee Analyst. * Establish clear expectations, operating standards, workflows, and escalation paths across billing and communications functions. * Oversee hiring, onboarding, training, and ongoing development of RCM staff in partnership with HR and Operations. * Act as a strategic coach to team leads while maintaining visibility into complex operational and performance challenges. * Provide governance and oversight for Epic-based billing and communications workflows, ensuring standardization, scalability, and compliance. * Partner with IT, Epic, and integration teams to guide system enhancements, workflow optimization, and issue resolution. * Provide operational leadership for integrations, system migrations, and workflow changes impacting billing, reporting, communications, referrals, and data exchange. * Evaluate workflow performance and recommend system or process changes informed by data trends and operational needs. * Provide strategic and operational leadership supporting the design, implementation, and ongoing evolution of Community Connect workflows and operating models. * Partner with Operations, IT, Analytics, Epic, and Communications teams to ensure scalable, standardized workflows for participating practices. * Help establish governance structures, onboarding standards, performance expectations, and post-go-live stabilization processes. * Contribute revenue cycle expertise to inform program sequencing, prioritization, and long-term sustainability. * Support Dental-Medical Integration (DMI) initiatives within Community Connect focused on transforming the dental experience through enhanced screenings, documentation, and care coordination. * Partner with clinical, operational, and technology teams to ensure DMI workflows are operationally supported within Epic and aligned with revenue cycle, reporting, and compliance requirements. * Provide input into workflow design supporting patient questionnaires, screenings, referrals, and downstream operational processes. * Identify operational, documentation, and compliance considerations related to DMI initiatives and recommend workflow improvements. * Define reporting requirements and KPIs in partnership with Analytics and Epic reporting teams. * Review, validate, and interpret dashboards and reports to support operational management and leadership decision-making. * Monitor performance across claims, denials, A/R, collections, communications metrics, and Community Connect initiatives. * Translate data insights into operational improvements, workflow refinements, and prioritization decisions. * Partner with Operations, IT, and Integration teams to oversee onboarding of new practices into Epic, Community Connect, and centralized RCM workflows. * Ensure billing, communications, and reporting processes are standardized, scalable, and operationally ready for new practices. * Provide leadership oversight during post-go-live stabilization to minimize revenue disruption and operational risk. QUALIFICATIONS Minimum Qualifications Additional Experience * Demonstrated experience leading multi-disciplinary teams, including billing, communications, and analytical functions. * Experience working within Epic billing environments; dental experience strongly preferred. * Proven ability to partner with Analytics and IT teams to define reporting requirements, develop dashboards, and drive performance improvement. * Experience supporting practice onboarding, integrations, and scalable operating models within large, multi-practice or enterprise healthcare environments. * Strong executive communication, judgment, and cross-functional leadership skills. Knowledge, Skills, Abilities Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade D. $ - $ ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. #LI-Hybrid ABOUT THE TEAM Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time. | |