Concierge

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions:

The Role Overview We are seeking a gracious and detailed-oriented individual to serve as the face of our Concierge Lounge-an exclusive, private sanctuary akin to our front desk reserved for our most loyal Marriott Bonvoy guests. In this role, you aren't just serving food and beverages; you are curating a premium atmosphere where our elite guests can relax, work, and dine in comfort.

Key Responsibilities

• Curate the Experience: Immediately welcome guests with a sincere, friendly greeting. Create personal connections by anticipating needs before they are spoken, ensuring every guest feels recognized and valued.
• Ambassador of Hospitality: Serve as a knowledgeable resource for our guests. Using professional communication, provide accurate information regarding outlet hours, meeting rooms, and shuttle services, while offering tailored recommendations for local attractions and dining.
• Food & Beverage Excellence: Maintain the lounge as a high-end "private restaurant" experience. Ensure the space is fully stocked with premium food and beverage offerings appropriate for the time of day, following strict food safety and handling procedures.
• Immaculate Presentation: Take ownership of the lounge's atmosphere. Keep the area meticulously organized, clean, and fresh to ensure a luxury feel throughout the day.
• Operational Standards: Monitor all lounge equipment (fridges, warmers, access doors) to ensure functionality. Proactively report any maintenance needs to Engineering and supervision to guarantee a seamless guest experience.

Qualifications:

The ideal candidate is a morning person with a passion for service, high standards of cleanliness, and the ability to make every guest feel like a VIP in a private club setting.

Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience:
Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans

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