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Senior Quality and Safety Specialist, Patient Experience - Radiology

Salem Hospital
$63,648.00 - $90,750.40
United States, Massachusetts, Boston
1620 Tremont Street (Show on map)
Jun 03, 2026
Responsible for leading and ensuring the delivery of high-quality patient care and promoting a culture of safety within the hospital. This position involves monitoring and improving quality and safety metrics, conducting assessments, implementing initiatives to enhance overall healthcare quality and guiding and mentoring junior staff. Primary Responsibilities: -Develop, implement, and oversee quality improvement initiatives to enhance patient care and outcomes. -Promote and cultivate a culture of safety within the hospital. -Develop and implement strategies to engage staff in safety initiatives and reporting. -Monitor and analyze quality metrics, including patient outcomes, readmission rates, and other performance indicators. -Lead performance improvement projects related to patient safety and quality of care. -Provide guidance and mentorship to junior staff. -Ensure compliance with healthcare regulations, accreditation standards, and quality reporting requirements. -Analyze and report on quality and safety data regularly. Qualifications: Bachelor's Degree in related field of study required Master's Degree in related field of study preferred 3+ years of experience in quality improvement, patient safety, or a related field within a healthcare setting required Additional Knowledge, Skills and Abilities: - Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to collaborate effectively with multidisciplinary teams. - Detail-oriented with a focus on accuracy in data analysis and reporting. - Ability to lead or mentor staff. Schedule and Working Model Full-time, Monday through Friday, standard business hours. Primarily remote with occasional team meetings in Boston, MA area. Employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment. North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.