Director, VCA Implementation Services

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

A Unique Opportunity to Lead in Digital Payments & Consulting

Visa, the global leader in digital payments technology, is on a mission to connect the world through the most innovative, reliable, and secure payment network. Visa's advanced processing network, VisaNet, handles more than 65,000 transaction messages per second, underscoring the company's commitment to innovation and the growth of connected commerce.

VIS Services includes, but is not limited to, hands-on, client-facing support that helps clients plan, execute, and operationalize complex work-such as program-managing multi-workstream initiatives on behalf of the client, assessing and improving day-to-day card operations, supporting clients in running fraud operations, and helping clients launch new card products.

The Director, VCA Implementation Services role is a senior leadership position responsible for building, leading, and scaling a high-performing team that solution-architects, sells, and delivers VIS offerings-driving measurable outcomes and long-term client value from early solution design through implementation delivery.

Success in this role looks like: delivering implementations that achieve measurable outcomes (e.g., on-time/on-budget delivery, faster time-to-value, and improved adoption/operational readiness), achieving quarterly and full-year sales and margin targets, while scaling repeatable VIS delivery standards across Super Regionals clients.

The client segments within the purview of this role include Super Regionals clients, requiring a leader who can flex across complex enterprise environments as well as more resource-constrained institutions.

• Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals.
• Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements.
• Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.

• Lead the design of VIS solutions that help clients implement Visa products, platforms, and services within their technology and operating environments.
• Shape and evolve VIS offerings to be modular, scalable, and repeatable while allowing for client-specific customization.
• Partner with VCA Practices, Product, Technology, and regional teams to ensure VIS solutions are aligned with Visa's broader strategy and capabilities.

• Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk.
• Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.
• Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.

• Deliver VIS engagements on time, within scope and budget, and to agreed quality standards.
• Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies.
• Proactively identify and mitigate delivery risks, escalating and resolving issues with diplomacy and urgency.

• Maintain a strong understanding of client operating models, processor and issuer environments, and the competitive landscape.
• Tailor VIS approaches to the distinct needs of Super Regionals clients.
• Use market insights and client feedback to continuously refine VIS offerings and delivery models.

Qualifications

• 10+ years of experience leading client-facing implementation, integration, or transformation programs in financial services, payments, or consulting, including accountability for scope, budget, risk, and delivery outcomes.
• Bachelor's degree required, and advanced degree preferred.

• Significant experience leading implementation, integration, or transformation programs within financial services or payments.
• Experience working with issuers, processors, fintechs, or enabling platforms within the payments ecosystem.
• Demonstrated success building and leading client-facing delivery teams.
• Strong background in consultative selling, solution architecture, and complex stakeholder management.

• Executive presence with the ability to communicate effectively with both technical and non-technical audiences.
• Structured, analytical thinker with a pragmatic, execution-oriented mindset.
• Collaborative leader who thrives in matrixed, cross-functional environments.
• Resilient and adaptable, comfortable navigating ambiguity while driving clarity and results.

• Work Hours: Availability during core business hours, with occasional meetings outside standard hours.
• Travel Requirements: Up to 25% travel, as needed.
• Work Environment: Office and remote settings, and role involves significant client interaction and collaboration.
• Compliance: Visa will consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable laws.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer