AV Technician - Mid

Description

The AV Technician-_Mid provides front-end AV/VTC support for the SEC ISS contract, ensuring reliable operation of meeting and event technologies across supported SEC spaces. This role is responsible for maintaining readiness of conference rooms, auditoriums, and multipurpose rooms while resolving user issues quickly and professionally. In alignment with PWS AV/VTC requirements, the technician supports Webex and Microsoft Teams collaboration services, live event execution, and post-production editing. The position also delivers user training and documentation to improve adoption, reduce recurring incidents, and sustain service quality.

PRIMARY RESPONSIBILITIES

AV/VTC Room Operations

- Proactively inspect, configure, and maintain AV/VTC equipment in meeting rooms, auditoriums, and multipurpose rooms.

- Manage deployment, setup, and relocation of AV/VTC components to support operational and event requirements.

- Troubleshoot front-end AV/VTC hardware and software issues and restore services with minimal disruption.

- Perform routine readiness checks to ensure monitors, microphones, conference phones, and related room systems remain fully operational.

Collaboration Platform Support

- Provide user-facing support for collaboration tools, including Webex and Microsoft Teams.

- Field and resolve user questions on AV/VTC usage, meeting startup, content sharing, and audio/video performance.

- Support conference and hybrid meeting connectivity and coordinate escalations for unresolved issues.

- Communicate service updates and usage guidance to end users to improve collaboration outcomes.

Live Event and Broadcast Support

- Support production of live events, including town halls, commission meetings, and other high-visibility sessions.

- Execute live video/audio support activities and assist with webcast or streaming operations.

- Coordinate with internal stakeholders and third-party providers for services such as captioning and interpretation support.

- Perform post-production editing for recorded events and deliver high-quality final media outputs.

Training and Documentation

- Conduct training sessions on selection, use, and design of audiovisual materials and presentation equipment.

- Develop manuals, workbooks, and user-facing reference materials to support AV/VTC operations.

- Create practical job aids for common room technologies and collaboration workflows.

- Capture recurring issues and recommend process improvements to strengthen AV/VTC service delivery.

REQUIRED QUALIFICATIONS

• Citizenship/Work Authorization: This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).

• Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.

• Minimum of 5 years of experience providing front-end AV/VTC support in enterprise or government environments.

• Hands-on experience managing, deploying, and troubleshooting AV/VTC equipment.

• Demonstrated skills and knowledge to operate AV/VTC systems, including live broadcasts and post-production editing.

• AV/VTC system operation and troubleshooting across conference rooms, auditoriums, and multipurpose spaces.

• Webex and Microsoft Teams support for meetings and collaboration.

• Live broadcast, streaming/webcast support, and post-production video editing.

• End-user training delivery and development of manuals, texts, and workbooks.

• Preventive AV equipment management, issue triage, and service restoration.

PREFERRED QUALIFICATIONS

- Experience supporting federal agency executive events, hearings, or public-facing broadcast sessions.

- AVIXA CTS certification (CTS-I or CTS-D preferred).

- Experience coordinating live captioning and sign-language interpretation support.

- Familiarity with ITSM/ticketing workflows (e.g., ServiceNow) and SLA-driven support in PWS-aligned environments.

- Experience with AV refresh, upgrade, and modernization efforts in secured environments.

- AVIXA CTS, CTS-I/CTS-D.

- Dante Level 1 or Level 2 when supporting Dante-based audio transport environments.

WORK ENVIRONMENT / OTHER

Operational Support: May require participation in on-call or surge support activities depending on operational needs.

Location: On-site at SEC HQ, Washington, DC

Travel: As required per contract direction.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.