Account Growth Specialist

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Gordon Food Service Store, the retail division of Gordon Food Service, offers the fast pace of retail in an environment that lets you balance your life and foster development for future growth. Our 190+ stores are the primary supplier for many small foodservice operators, families, non-profit organizations, caterers and so much more!

Some of our Benefits include:

• Weekly pay!

• Hybrid office/work from home schedule.

• Strong focus on employee development & growth.

• Annual Bonus! 10% annual performance-based bonus potential.

• Healthcare Benefits on your first day of employment! We even offer an option that's free to GFS employees.

• Immediate Retirement Savings: 401(k) retirement plan with company match! No waiting period required!

• Company Profit-Sharing (which means the money comes back to you) after you have been employed with us for 90 days!

• Tuition Reimbursement (extends to family).

Are you an action-oriented professional who thrives on direct customer engagement and strategic growth? As an Account Growth Specialist, you will be a critical link between our customers and store leadership for Gordon Food Service's retail operations. Your mission is to turn "lost sales" into loyal accounts and transform customer feedback into actionable solutions that drive revenue.

What you will do:

In this role, you will focus on two critical pillars: Revenue Recovery and Growth Activation.

• Execute high-volume outreach campaigns to reactivate customers and diagnose reasons for dissatisfaction to prevent future lost sales.

• Use data to identify opportunities, communicating service improvements and new solutions to win back former accounts.

• Actively seek out new high-value customers and identify opportunities within existing accounts to increase order frequency and product range.

• Lead weekly strategy syncs with Store Managers to align on local opportunities, delivery capacity, and customer insights.

• Provide real-time feedback to leadership regarding competitor tactics and local market shifts.

• Maintain high data quality by documenting all call activity and customer feedback within our CRM.

What you'll bring to the table:

We are looking for a persistent problem-solver who can balance a "detective" mindset to uncover customer needs with an "entrepreneurial" mindset to find new business.

• 2+ years of experience in kitchens or food service, with direct experience working with chefs, kitchen managers, or food service buyers.

• Bilingual (English & Spanish) language skills (required)

• A Bachelor's degree in Business, Sales, Merchandising, or Marketing is preferred, though equivalent experience is valued.

• Exceptional written and verbal communication skills, with a talent for crafting persuasive outreach.

• High proficiency in Google Suite (Gmail, Calendar, Sites, Drive, Docs, Groups), and CRM reporting/data visualization tools (e.g., Tableau or Excel).

• A commitment to serving others, building trust, and valuing differences while delivering high-quality results.

When you will work:

• Monday through Friday, 8:00am - 5:00pm.

• Hybrid Work Schedule: 4 days in office, 1 day from home.

Note: Please make sure you use a valid email so we can follow up with you and let you know what's happening in the process.