Director Client Success

Responsibilities

Manages and mentors client service managers to ensure consistent client engagement and satisfaction

• Develops and implements client success strategies aligned with organizational goals

• Monitors client health metrics and proactively addresses risks to retention

• Collaborates with cross-functional teams to resolve escalated client issues

• Develops process improvement initiatives across client success operations

• Ensures compliance with client contracts and service level agreements

• Supports strategic planning and forecasting for client services

• Leads commercialization projects for clients, executing agreed upon deliverables

Qualifications

Education Requirements: Bachelor's degree

Experience Requirements: 8-10 years experience in relevant field (Client success, account management, or business development experience in the CPG industry preferred)

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Strong leadership skills

• Client relationship management expertise

• Strategic thinking capabilities

• Data analysis skills

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.