Sr Director Club Operations

Senior Director Club Operations CDS

The Senior Director Club Operations CDS is responsible for leading strategic operational execution and overseeing warehouse operations within an assigned region. This senior leadership role drives organizational performance through executive-level team leadership, P&L management of field labor costs plus workers compensation and supplies, and serves as the primary operational liaison with Costco field leadership at the General Manager through Senior Vice President levels. The Senior Director establishes operational standards, implements enterprise-wide initiatives, and ensures service excellence while developing high-performing leadership teams capable of executing complex, multi-site operations.

#LI-DW1 #LI-Hybrid

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Develops and executes strategic operational plans to achieve revenue targets, profit objectives, and organizational growth while ensuring alignment with enterprise goals and maintaining service excellence standards across 150+ warehouse locations.

• Leads and develops a team of District Managers through strategic coaching, succession planning, and performance management, while establishing operational standards and best practices across the region.

• Manages comprehensive P&L performance including field labor, workers compensation, and supplies through effective budget management, resource optimization, and cost control measures while identifying revenue growth opportunities.

• Builds and maintains executive-level relationships with key stakeholders including Costco field leadership (GM through SVP levels), internal senior leadership, and strategic partners, leading negotiations and partnership discussions that impact regional operations.

• Drives operational excellence initiatives across weekly events by analyzing performance metrics, market trends, and customer feedback to enhance service delivery, operational efficiency, and competitive positioning.

• Ensures enterprise-wide compliance with all relevant regulations, safety standards, and corporate policies while executing comprehensive risk management strategies to protect organizational assets, reputation, and field team workforce.

Supervisory Responsibilities

• Direct Reports Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel and Driving are essential duties and function of this job
- Travel up to 50%

Education Level:
Bachelor's degree

Experience Requirements:

• 10+ years of progressive leadership experience in multi-site operations environment, including demonstrated P&L responsibility of $50M+ with comprehensive experience in budgeting, forecasting, and financial analysis.
• Must have previous experience successfully leading teams of 8+ managers who oversee large-scale workforces (1,000+ employees).
• Experience managing executive-level client relationships and implementing strategic operational initiatives that drive enterprise-wide business results required. Track record of developing leadership talent and building high-performing organizations essential.

Knowledge, Skills, and Abilities

• Advanced business acumen with demonstrated expertise in P&L management, financial analysis, and strategic planning at enterprise scale
• Exceptional executive leadership skills with proven ability to develop high-performing leadership teams and drive organizational transformation
• Advanced analytical capabilities with experience interpreting complex data sets and making strategic, data-driven decisions impacting $200M+ operations
• Strategic project management expertise with track record of implementing large-scale operational initiatives across multi-site operations
• Executive-level communication skills with ability to influence and negotiate with C-suite and senior external stakeholders
• Advanced problem-solving abilities with experience in process improvement methodologies and change management
• Proven relationship-building and negotiation skills with experience managing executive-level client relationships (GM through SVP levels)

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.