Technology Support Specialist

Join a Team That Powers Innovation

At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services-from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more.

We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact.

Role summary

We are seeking a Technology Support Specialist to perform a variety of complex, skilled and technical work for Information Systems and technologically support staff. This position will perform a variety of technological functions, which includes the functionalities of the Local Area Computer Network (LAN), guidance,
support, consultation and training for users.

Core responsibilities

• Communicates and coordinates repairs, updates and alerts with local data processing departments and the State Department of Social Services as required.

• Assures the network and its applications are available to users.

• Be accessible to remote staff.

• Resolves user problems as required.

• Responds to a variety of inquires related to information technology operations.

• Takes corrective action as necessary to include analyzing problems.

• Resets passwords to state and local applications.

• Manages, maintains and inventories computer, electronic and telecommunications equipment.

• Serves as the local agency Security Officer for all local and state applications.

• Maintains logs or other mechanisms to track and manage request from end users for system security.

• Manages and maintains the local agency financial systems; i.e., Kinship and New World (Tyler Munis).

• Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly.

• Advises and/or recommends electronic equipment which would be compatible for operations.

• Conducts new employee orientation and trains staff on state and local applications.

• Responds to federal, state and local audits.

• Implements recommendations as deemed necessary.

• Manages electronic asset purchases, tracking and disposal of capital expenses.

• Trains new employees, to include ongoing training of new processes and procedures.

• Answers complaints and track resolutions of the same.

• Completes other technical responsibilities to include the installation, operation, application and maintenance of various types of information/communications technologies and the performance of routine analysis, program designs, coding and related systems analysis task.

• Responsible for exceptional and routine operations

• Communicates and coordinates repairs, updates and alerts with local data processing

Education and experience:

Graduation from an accredited college or university with an Associate's degree in Computer Science, Management Information Systems, Data Processing, or a related field required.
Some computer work experience preferred.
Some experience training personnel on the use of computers and software preferred

Requirements:

• Must successfully pass a background check related to this position
  Must possess a valid driver's license and must have and maintain a satisfactory driver's record.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.

Resolves user problems as required.

Location: Hampton, VA

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.