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Senior Product Manager - Craft Education

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Tennessee, Nashville
May 13, 2026
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider Craft Education as the next step in your career. Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits. Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them. If you're looking to join the work-based learning revolution, we'd love to talk with you. At Craft, you'll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn't be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you'll consider joining us. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 409 Pay Range: $127,700.00 - $191,500.00 Job Description Senior Product Manager Come make an impact with the future of Craft As a Senior Product Manager in the Craft Connect Division of WGU, you will play a pivotal role in shaping and delivering products that expand access to apprenticeship degree programs across new and existing verticals. Working with a high level of autonomy and in close partnership with product leadership, you will turn customer insights into clear strategy, drive execution, and influence the medium and long-term direction of Craft. What You'll Do Partner closely with product leadership to shape product vision, strategy, and roadmaps aligned to both near-term priorities and long-term goals Own key product initiatives end to end, from customer research and ideation through execution and delivery Lead discovery by conducting in-depth customer research and synthesizing insights into actionable, well-developed product recommendations Present clear options, tradeoffs, and recommendations to support informed product decisions Collaborate closely with engineering, data, and technical partners to translate ideas into feasible, high-quality solutions Manage internal and external stakeholders by filtering feedback and aligning client needs with broader product strategy Lead and participate in agile ceremonies, driving rapid iteration while maintaining alignment with leadership What You'll Bring Ability to work confidently and independently in ambiguous problem spaces while collaborating closely with stakeholders on major decisions Strong customer research skills with a demonstrated ability to translate insights into product improvements and solutions Technical fluency that enables effective collaboration with engineering and technical teams, including asking thoughtful questions and evaluating proposed solutions Experience owning features or initiatives across the full product lifecycle Strong communication skills with the ability to influence without authority Comfort balancing strategic thinking with hands-on execution Bonus Points Experience using data and product analytics to inform and validate product decisions Familiarity with tools that support product analytics and experimentation Experience in Lieu of Education Equivalent relevant experience performing the essential functions of this role may be considered in place of a degree requirement. Generally, one year of relevant experience may substitute for one year of education, at the discretion of the hiring manager. What to Expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. Interview Steps Introductory call Hiring manager interview Team discussion Senior leadership interview Work Location This is a full-time, in-office position at WGU's office in Nashville, TN. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.