Quality Assurance Manager

Key Responsibilities

Cross-Functional Coordination

• Partner with production and processing teams to maintain and improve product quality
• Assist in the evaluation and disposition of out-of-spec products and materials
• Audit adherence to quality-related policies and procedures across manufacturing, warehousing, and sanitation

Leadership & Department Management

• Establish and maintain QA department goals and objectives
• Supervise and direct QA Supervisors and team members
• Serve as backup to QA Supervisors as needed
• Oversee monitoring, documentation, and corrective actions related to Food Safety Plans, Quality Plans, and prerequisite programs
• Escalate food safety and quality concerns to senior management

Quality Systems & Data Analysis

• Develop and analyze quality metrics and performance trends
• Establish and monitor product quality and reliability standards

Training & Development

• Plan, coordinate, and deliver training programs related to food safety, quality, and regulatory compliance
• Promote employee awareness and engagement in quality initiatives

Regulatory Compliance & Audits

• Ensure compliance with FSMA, HACCP, GMPs, and other applicable regulations
• Act as the primary contact during regulatory inspections and third-party audits

Root Cause Analysis & Continuous Improvement

• Lead investigations into quality issues, customer complaints, and audit findings
• Implement corrective and preventive actions (CAPA)
• Drive continuous improvement initiatives across the facility

Qualifications

Education & Experience

• Bachelor's degree in Food Science, Food Processing, or a related field
• Minimum of 2 years of leadership experience in food processing, quality assurance, or sanitation
• Certifications preferred (not required): HACCP, PCQI, Food Sanitation, Better Process Control School
• Proficiency in Microsoft Office (especially Excel)

Knowledge, Skills & Abilities

• Strong understanding of food safety and quality systems
• Ability to lead teams and influence cross-functional partners
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule as needed
• Ability to work in a manufacturing environment, including standing, walking, and climbing ladders
• Ability to wear required PPE and GMP-compliant attire

Physical Requirements & Working Conditions

The physical demands described here are representative of those required to perform essential job functions. Reasonable accommodations may be made as needed.

Regular activities include:

• Standing, walking, bending, reaching, and climbing ladders
• Kneeling, crouching, and working in confined spaces
• Handling tools, equipment, and materials
• Working on concrete floors for extended periods

Supervisory Responsibilities

Direct: QA Supervisors

Indirect: Lab Technicians