Director, Financial Aid, Cornell SC Johnson College of Business

This Position:

We seek a collaborative, detail-oriented professional who thrives in a complex university environment and values innovation, accuracy, excellent judgment, and exceptional student service. The ideal candidate can balance independent work with productive collaboration and aligns with Johnson School and Cornell University values.

The Director of Financial Aid is a key member of the Johnson Graduate School of Management's Student Services team which includes dedicated staff who support Johnson's diverse, world-class students with specialized knowledge, insights, and guidance regarding financial aid application processes, aid offers, college financing options, and other student financial services. Members of the Johnson Financial Aid team also have an in-depth understanding of core student service lifecycle concepts such as admissions, registration and records, and student accounts.

Reporting to the Director of MBA & Residential Programs, collaborating closely with other members of the Johnson Student Services team and colleagues across the university, and with accountability to leaders in the university Office of Financial Aid & Student Employment (FASE), the Director's (Financial Aid Associate III).

Key Responsibilities:

• Lead strategic planning and annual goal setting for the Johnson Financial Aid Office
• Serve as subject matter expert for Johnson-funded financial aid programs and policies
• Advise prospective and current students on financial aid, budgeting, and debt management
• Determine eligibility and prepare compliant, accurate financial aid offers
• Oversee the awarding of endowed and annual scholarships
• Review FAFSA data, SAP, NSLDS records, and certify private education loans
• Manage financial aid communications, documentation, and website content
• Conduct financial aid presentations and counseling sessions
• Generate financial aid reports and represent Johnson at professional meetings
• Coordinate closely with FASE and ensure regulatory compliance

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• Bachelor's degree with at least 3 years of relevant experience within a student financial aid office, or equivalent combination.
• Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts.
• Knowledge of U.S. Department of Education websites such as NSLDS, COD, and FSA Partner Connect.
• Must have strong quantitative, analytical, and advising skills.
• A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines is needed.
• Must be detail-oriented with organizational and problem-solving skills and be able to manage deadline-oriented projects.
• Must be able to work well with all levels of employees, be flexible in nature, and have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization.
• Must have a passion for excellent customer service.
• Must be able to maintain a high level of confidentiality.
• Demonstrated skill in understanding cultural differences.
• Proven experience connecting inclusion, belonging and wellbeing practices to business goals.

Preferred Qualifications:

• Master's degree preferred in Higher Education Administration, Business Administration, Public Administration, Finance, or a related field.
• Two or more years of successful experience leading a team, major program, or complex process within a student financial aid office or related student services function.
• Knowledge of federal and private loan programs is strongly preferred.
• Knowledge of U.S. Veterans Affairs education benefits is strongly preferred.
• Experience using PeopleSoft, Salesforce, or ImageNow.
• Fluency in English and a second language.

This is a full-time position based in Ithaca, NY that will offer hybrid work flexibility. Salary to commensurate with education and experience.

Relocation assistance can be provided for this position. Visa sponsorship is not available

Rewards and Benefits:

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

Application Procedure:

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

• Relocation assistance is available for this position.
• No visa sponsorship is available for this position.
• This is a full-time position based in Ithaca, NY that will offer hybrid work flexibility.

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• Unique applicable skills

• Academic Discipline

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