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Springfield IL - Information Technology Support Associate (Help Desk)

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
May 13, 2026
Springfield IL - Information Technology Support Associate (Help Desk) Springfield IL - Information Technology Support Associate (Help Desk) Hiring Department: Division of Specialized Care for Children Location: Springfield, IL USA Requisition ID: 1041133 FTE: 1 Work Schedule: Monday - Friday 8am - 4:30pm Shift: Days # of Positions: 1 Workplace Type: Hybrid Posting Close Date: 6/21/2026 Salary Range (commensurate with experience): $41,000 - $50,990 About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Position Summary This position provides technical expertise in a highly technical health care environment in the areas of telecommunications, data and networking, applications, security, and computing. This position must analyze, process, and coordinate responses to service requests and inquiries, resolve incidents/trouble tickets and/or escalate help request to the proper support tier or functional group. Position involves a high level of customer service and is located in the Springfield Administrative Office. Duties & Responsibilities The incumbent answers telephone, email, chat and in-person inquiries, incidents, and service requests from external and internal sources to provide general, technical and/or procedural support to staff, and general computing needs: receive and track, analyze and interpret, research and troubleshoot, process/resolve and/ or escalate requests, incidents and inquiries that fall outside of documented processes. Document actions using DSCC as a whole ticketing system and/or DSCC service management system as well as other internal tools and escalate unanswerable requests/inquiries/incidents along with appropriate documentation. Provide service information regarding feature/functionality, training opportunities and self-help information and documentation to DSCC users. Travel to provide technical support to the DSCC Regional Offices throughout the State of Illinois. Perform other duties as assigned including: Create support document for use within IT and DSCC as a whole, follow and propose alternatives to existing incident management; direct customers to existing documentation and advise management of any noticed customer needs or problems affecting services provided by DSCC as well as suggest alternatives; serve on special projects; obtain basic training and certifications; and participate in seminars, classes, trainings, and staff meetings. Minimum Qualifications High school graduation or equivalent Any combination totaling one (1) year from the following categories: progressively more responsible work experience in an Information Technology (IT) related profession college course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 60 semester hours or Associate's Degree equals one (1) year Additional education, training, and/or work experience in an area of specialization inherent to the position may be required: Preferred Qualifications Education Preferred Bachelor's degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field Experience Preferred Experience working in an IT environment in Higher Education/Health Care Experience working in an IT Help Desk troubleshooting tickets To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/19840?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-39277cf0d632c54a85a380778d211f18