New 
Service Analyst - I (USD)
 Spectraforce Technologies | |
 United States, New Jersey, Jersey City | |
 May 13, 2026 | |
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Job Title: Service Analyst - I Location: Jersey City, NJ 07302 Duration: 6 Months Work Type: Hybrid (Remote Monday and Friday; Onsite Tuesday-Thursday). 3 days a week must be in the office. NON-NEGOTIABLE Overview The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required-training and coaching will be provided. Key Responsibilities * Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams * Index PDF documents into Global Search to maintain up-to-date records * Review participant contract data for accuracy and completeness * Prepare and send correspondence to contract participants * Assign inbound correspondence to service representatives * Monitor and track response timelines, ensuring timely follow-up * Maintain accurate records in workflow systems and participant files * Review forms and documents for compliance * Process routine non-financial account activities * Provide clear explanations of basic functional information to participants and colleagues * Answer participant phone inquiries with clarity and professionalism * Assist with locating missing participants and uncashed checks, including obituary searches * Help employees locate tax forms when needed Must-Have Skills * Strong organizational skills * Familiarity with Microsoft Office Suite * Ability to work remotely using VPN * Basic familiarity with Microsoft tools * Ability to pivot quickly and maintain focus on repetitive tasks * Attention to detail and punctuality Preferred Qualifications * Associate's or Bachelor's degree preferred, or equivalent experience * No prior experience required-on-the-job training provided. Corporate experience a plus. * ChatGPT familiarity Interview Process * Initial phone interview with hiring manager * Follow-up in-person interview Team & Culture * Supportive and structured environment * Emphasis on independence, reliability, and professionalism | |