Manager, Outpatient Behavioral Health Program, 40hrs. Days

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:
1. Supervises the clinical activities of a multidisciplinary outpatient staff. The Program Manager will oversee screening all requests for treatment associated with UMass Memorial - Harrington Outpatient BH department.
2. The Program Manager of Outpatient BH services will help to develop and operationalize appropriate standards of care in collaboration with the Medical Director and Director of Outpatient Behavioral Health.
3. Develop and monitor individual caregivers' clinical performance objectives for direct caregiver reports.
4. Complete hiring process for prospective direct report candidates. They will monitor caregiver retention, morale, evaluations, and disciplinary actions which requires collaboration with the UMass Memorial Health HR Center of Excellence.
5. Provide coverage of direct patient care and program needs due to staffing absences (staff vacation, illness, or staffing shortage).
6. Responsible for the oversight of caseload management for the Outpatient BH Department including identifying needs with the community to develop and enhance programs, treatment modalities and the implementation of business plans.
7. Develops and monitors reports and data to ensure documentation and billing completion, treatment plan completion and case closure commencement in a timely manner.
8. Work with the Central Intake Department to ensure efficient scheduling of patient referrals.
9. Ensures that documentation requirements of the Service, Department, institution, and relevant regulatory bodies are met along with upholding regulatory and payor specific requirements (BSAS, Medicare, Medicaid, TJC, DPH, etc).
10. Responsible for department budget and overall productivity reports to ensure financial goals are met.
11. Oversight of programs within the Outpatient Behavioral Health department including clinical and administrative supervision to direct reports.
12. Managers of the Outpatient Behavioral Health department are required to carry a reduced patient care caseload.

Standard Management Level Responsibilities:
1. Complies with established division and program policies, procedures, and objectives.
2. Attends a variety of meetings, conference, and trainings as required and/or directed.
3. Demonstrates use of quality improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment or professionalism, respect, tolerance, civility and acceptance toward all employees, clients and visitors.
6. Maintains regular, reliable, and predictable attendance.
7. Performs similar or related duties as required or directed. All responsibilities are essential job functions.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Graduation and training from an accredited graduate program with a current unrestricted licensure by the Massachusetts Board of Registration: MA/MSW, PhD, (LICSW/LMHC/LMFT).
2. Strong patient assessment competence. Organizational skills. Ability to provide education and review of documentation.

Experience/Skills:
Required:
1. Minimum 2 years of previous management experience.
2. Minimum of 2 years' experience working with mental health/substance abuse disorder setting.
3. Must possess excellent interpersonal and communication skills to provide effective participative leadership and to interact with patients, families, physicians, and other visitors and staff.
4. Strong analytical skills required to perform various data analysis techniques, review statistical and budgetary information, and synthesize information appropriately. Knowledge of Healthcare accounting techniques, cost/benefit comparisons, analysis of budget variances and staffing resources.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a patient care environment.

Addendum:
* Provide as-needed support and direction regarding issues with patient evaluation or placement
* Support the development and maintenance of efficient staffing and workflows regarding the Outpatient BH Clinicians

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.