Senior General Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

POSITION OVERVIEW

The Sr. General Manager manages comprehensive operations of healthcare ambulatory facilities including medical office buildings, outpatient clinics, and diagnostic centers. This role serves as the single point of contact for facility operations, property management, and client service delivery for hospital system-owned and leased medical real estate.

KEY RESPONSIBILITIES

• Property & Lease Management: Oversee operations of owned and leased ambulatory properties; manage lease administration for third-party tenants and healthcare occupiers; support leasing process and vacancy management; reconcile CAM allocations and landlord billings; obtain annual Fair Market Value studies.
• Facility Operations: Direct day-to-day operations of staff and contractors; manage work order systems ensuring SLA compliance; coordinate maintenance, transition from reactive repairs to preventive maintenance programs; property inspections.
• Compliance & Safety: Ensure compliance with HIPAA, Stark Laws, Anti-kickback statutes, and Joint Commission standards; establish emergency preparedness plans; promote safety-first culture; manage incident reporting and claims.
• Financial Management: Manage operating and capital budgets including forecasting, accounts receivable/payable, and reporting; track expenses for budget compliance; achieve cost savings through preferred vendor utilization; process invoices and collect tenant rents timely.
• Vendor & Team Management: Manage vendor relationships and monitor performance; competitive bidding for service contracts; certificates of insurance; recruit and develop personnel; provide ongoing training and career development.
• Physician & Tenant Services: Respond to physician and tenant needs per established SLAs; communicate proactively with stakeholders; meet regularly with tenant representatives; survey tenants and create action plans; support leasing brokers with property data.

REQUIRED QUALIFICATIONS

Education & Licensure:

• Bachelor's degree or equivalent work experience
• Valid state real estate license (required or obtained within client-defined timeframe)

Experience:

• 7+ years property management experience; medical real estate strongly preferred
• 3+ years team management experience
• Demonstrated healthcare facility operations and ambulatory care environment experience
  

Technical Skills:

• Strong financial and accounting acumen; ability to interpret financial statements
• Experience with real estate financial and budgeting software
• Understanding of building systems, infrastructure, and maintenance processes
• Proficiency in Microsoft Office
  

Core Competencies:

• Excellent customer service, interpersonal, and supervisory skills
• Advanced oral and written communication skills
• Strong problem-solving and strategic thinking capabilities
• Ability to work independently with strong organizational and time management skills
  

PREFERRED QUALIFICATIONS

Certifications: CFM, FMP, RPA, FMA, CPM, EPA Section 608
Additional Experience: Geographically dispersed portfolio management, healthcare construction/renovation project management

WORKING CONDITIONS

• On-site presence at ambulatory care locations; regional travel required
• Availability for after-hours or emergency facilities support
• Occasional weekend or evening work for urgent facility issues

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.