Senior Account Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Senior Account Manager About Us: JLL is a leading commercial real estate firm committed to delivering exceptional client experiences. Our Experience Management business line is dedicated to elevating our service offerings and ensuring seamless operations across various projects and accounts. Operations: o Manage daily operations for assigned accounts (Events and Marketing Managers, Community Managers, Event Coordinators, Concierges, Guest Services). Accounts will vary in complexity and may include more than one service offering per account. o Lead new account launches, including implementing SOPs, training, KPIs, and marketing materials, budgets. This role may also oversee the launch process for Account Managers o Conduct out-of-state travel (potentially 20%-60% weekly) for on-site support and client management. o Work with XM leadership on program strategies and stay current on market trends. o Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc. o Represent the company at conferences and industry networking events. Client Relations: o Understand current client priorities for the account/portfolio. o Serve as a subject matter expert and advisor to clients on value-add topics including revenue-generating opportunities, industry trends, new programming opportunities, local payrates, etc. o Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams. o Act as a liaison between vendors and the client. o Use annual allotted budget for client relationship-building initiatives. Business Development Support: o Actively participate in business development ventures as requested by Senior Leadership. o Provide expertise to RFPs and lead account strategy sessions for new RFPs. o Participate in new business pitches as requested. o Identify potential new XM business opportunities. Financial Reporting and Budgeting: o Partner with Finance to complete annual and project budgets. o Manage contract budgets for each account. o Own the monthly financial package for each account. o Review all reports for accuracy before submitting to the client. o Approve A/R and A/P invoices for your accounts o Follow-up with PMs and clients for aging payments Value Creation: o Suggest new ways for XM to enhance services in alignment with client current and future goals, no less than once per quarter. o Review property priorities on an annual basis and add where applicable. Mentorship, Management and Team Building: o Serve as a mentor to new and/or more junior Account Managers. o Participate in and lead portions of Account Manager training. o Support new and/or more junior Account Managers with routine inquiries, tasks, account launches, etc. o Supervise staff/managers and ensure policies and procedures are being followed. o Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth. o Address performance concerns and conduct annual reviews. Additional Items: o Professional demeanor and appearance o Strong business acumen o Proficiency in reading budgets, P&Ls, and other financial statements o Ability to recognize Accounting inconsistencies o Excellent verbal and written communication skills o Desire and ability to lead-by-example o Outstanding people skills, including the ability to lead meetings and present to groups o Ability to be flexible and adaptable o Strong organizational skills and ability to multi-task o Ability to meet deadlines o Ability to think quickly and efficiently when confronted with requests o Self-starter, motivated, takes initiative, and anticipates needs of others o General tech-savviness, specifically MS Office applications, iOS applications o Ability to analyze data and explain data visualizations o Treats all team members with respect and dignity o Ability to stay positive in ever-changing circumstances Education and Experience: o Bachelor's Degree in Business, Hospitality, Marketing, or related field is preferred o Minimum of 7 years experience in luxury hospitality, event planning, high-end retail, fine dining, property management or related field o Minimum of 5 years management experience for hourly and salary level employees with growing level of responsibility and complexity

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.