Intern, Gateway Operations Group

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

The Gateway Operations Group (GOG) Intern provides operational support to the Gateway Operations team by assisting with defined operational workflows, data analysis, structured data entry, and quality assurance activities. This role is intentionally non operational and is designed to reduce administrative and analytical overhead for Gateway Operations Agents while improving data quality, process consistency, and operational readiness.

The intern works under close supervision in a mission critical, global environment and contributes through accuracy, consistency, and adherence to established procedures rather than independent operational decision making.

This position is U.S. based only to enable effective real time and in person training, mentoring, and guidance. The role also serves as a talent pipeline for future Gateway Operations or related operational roles, subject to performance, business need, and available opportunities.

The role directly supports SES Mission 30 objectives by strengthening operational discipline, improving data integrity, and enabling Gateway Operations teams to focus on service reliability and zero outage outcomes.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Operational Workflow Support

Support defined operational workflows such as checklist execution, workflow tracking, task follow ups, and coordination activities under the guidance of Gateway Operations staff.

Data Entry & System Updates

Perform structured data entry, validation, and maintenance activities in operational systems, logs, trackers, and reporting tools to ensure information is accurate, complete, and current.

Data Analysis & Review

Assist with reviewing operational data to identify trends, anomalies, or gaps, and prepare summaries or visual outputs to support reporting, reviews, and continuous improvement efforts.

Quality Assurance / Quality Control (QA/QC) Support

Perform QA/QC checks on operational records, reports, dashboards, and documentation to validate accuracy, consistency, and adherence to established procedures and standards.

Process Documentation & Improvement Support

Support updates to SOPs, templates, and internal documentation by correcting errors, incorporating feedback, and improving clarity, usability, and consistency.

This role operates strictly within established procedures. The intern does not perform independent monitoring, customer communications, technical troubleshooting, change implementation, or escalation activities.

COMPETENCIES

• Strong attention to detail and data accuracy
• Ability to follow structured processes and documented workflows
• Analytical mindset with interest in operational data and process performance
• Clear written communication skills
• Ability to manage assigned tasks and meet deadlines
• Willingness to learn, ask questions, and accept feedback
• Professional conduct in a mission critical operations environment

QUALIFICATIONS & EXPERIENCE

• Currently pursuing or recently completed a Bachelor's degree in Engineering, Computer Science, Information Systems, Data Analytics, Telecommunications, or a related field
• Interest in operations, systems, data quality, or technology driven environments
• Basic experience with data analysis, spreadsheets, or reporting tools preferred
• Proficiency with Microsoft Office applications, particularly Excel and Word
• Prior internship, academic project, or coursework related to operations, data, or systems is a plus but not required
• Proficiency in English

OTHER KEY REQUIREMENTS / COMMENTS

• U.S. based internship role with defined scope, close supervision, and structured mentoring
• Focused on operational support, data quality, QA/QC, and process consistency
• Designed to complement - not replace - Gateway Operations Agent responsibilities
• Primary interfaces include Gateway Operations Agents, Team Leads, and Operations support functions
• Key performance indicators include data accuracy, QA/QC effectiveness, task completion quality, adherence to procedures, and engagement in learning activities