Enterprise Process Manager

Na Ali'i is looking for an Enterprise Process Manager to work as a member of the Business Systems Department's cross-functional team to own and improve the business processes that Shared Services and Service Delivery depend on. This role governs how work enters BSD, leads process improvement efforts across the enterprise, and serves as the primary point of engagement between BSD and its Shared Services clients. The Enterprise Process Manager is BSD's change management and process governance function - responsible for ensuring that every improvement the department delivers is well-scoped, sustainable, and owned by the right people.

The Enterprise Process Manager partners closely with the Project Manager and Systems & Data Governance Specialist to connect partner departments to the correct technical path, prepare them for engagement, and hold them accountable to their commitments. This role requires someone who can design scalable process frameworks and also do hands-on facilitation work - mapping processes, running time-bound improvement efforts, managing intake, and coaching department-level stakeholders to own their outcomes.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.

Own BSD's work intake process end-to-end - evaluate incoming requests against prioritization criteria, develop scoped problem statements with partner departments, route work to the appropriate technical team, and enforce the standard that development does not begin without defined requirements and a committed process owner
• Charter and run time-bound process improvement efforts with defined scope, named owners, and hard deadlines; track recommendations through to execution or formal handoff back to the department or technical team
• Lead change management across all BSD improvement efforts - ensuring every release includes a communication plan, implementation strategy, user guides, training approach, and a named process owner before go-live
• Design and apply repeatable process improvement and change management frameworks that reduce BSD's dependence on ad hoc approaches and scale with the department's growing portfolio
• Serve as the primary BSD point of contact for Shared Services process owners and department directors - managing relationships, surfacing emerging needs, and representing BSD at cross-departmental leadership meetings
• Track partner-owned action items across active engagements; follow up, escalate, and document when departments are not meeting commitments. Communicate and document decisions to pause or deprioritize work when a partner is not ready to proceed
• Develop and deliver training and enablement programs that drive adoption of new processes and systems; maintain BSD's service catalog, user guides, and institutional knowledge base
• Maintain an enterprise business process inventory and documentation standards to provide visibility across all finalized processes and support ongoing change management

Skills / Qualifications: An ideal candidate should already possess the following knowledge, skills, and abilities:

• Demonstrated experience owning and improving business processes at an enterprise or multi-department scale, including process mapping, root cause analysis, and implementation of sustainable process changes
• Proven ability to manage and align senior stakeholders - including department directors and executive leadership - across competing priorities and without direct authority
• Experience designing and applying organizational change management frameworks, governance structures, or operating models that drive measurable adoption
• Experience developing and delivering training, communication, and enablement programs in support of new processes or systems
• Strong written and verbal communication skills; comfortable producing and presenting materials for executive and leadership audiences
• Familiarity with work tracking and project management tools such as Jira, SharePoint, MS Project, or equivalent
• Must be a U.S. Citizen

An excellent candidate would also possess the following:

• Experience in a federal contracting, defense, or professional services environment
• Hands-on experience running time-bound cross-functional improvement efforts (tiger teams, rapid improvement events, or similar) with defined deliverables and hard deadlines
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or comparable frameworks
• Familiarity with enterprise business systems such as an HRIS, ERP, or CRM platform - sufficient to have credible conversations about configuration feasibility and data implications
• Experience working directly within or in support of a shared services or corporate services organization

Education and Experience:

• Bachelor's degree preferably in Business Administration, Organizational Management, Operations, or a related field, or 6+ years of relevant work experience in business process management, enterprise operations, program management, or organizational change
• Master's degree in Business Administration or Organizational Development preferred

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer