Instructional Technology Professional II

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II. The position will serve multiple University of Arizona locations in the Phoenix area, performing preventive maintenance, troubleshooting, and repair services of university-owned equipment.

This position is based out of Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional travel to other locations including Chandler and Gilbert.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Install, update,
  and troubleshoot instructional technology and computer systems in
  classrooms.
• Diagnose
  and repair A/V, computer, and network equipment.
• Perform
  regular system upgrades to ensure functionality and security.
• Troubleshoot
  system failures and implement solutions to restore performance.
• Schedule
  and conduct maintenance to identify and correct inefficiencies.
• Manage
  inventory of technical equipment and hardware.
• Support
  faculty and staff in their use of classroom and other AV technology
  including providing training, documentation, and on-site assistance.
• Communicate
  upgrades, new technologies, and new technology processes to location team.
• Ensure
  classrooms and AV technology are ready for daily use and monitor needs.
• Serve
  as IT liaison for the location back to home departments or colleges.
• Provide
  troubleshooting and desktop support to university personnel and students.
• Provides
  first-tier support to end users for PC, applications, hardware and network
  issues.
• Ability to build and maintain strong working relationships.

Knowledge, Skills and Abilities:

• Knowledge of the installation,
  updating and troubleshooting of classroom instructional technology and
  computer systems.
• Ability
  to diagnose and repair broken A/V, computer and network equipment.
• Knowledge
  of computer networking, audio and video equipment, including but not
  limited to: wired and wireless microphones, network switches, consoles,
  and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Experience
  configuring and programming Crestron and/or Extron control systems.
• Ability
  to be flexible to the rapidly changing needs of the department and the
  university.

Physical Requirements:

• Ability to
  lift up to 50lbs.
• Ability
  to drive a golf cart.
• Ability
  to ascend and descend ladders.
• Occasionally
  work in confined spaces.

Primary location:

• The Phoenix Bioscience Core, HSEB Building, 435 North 5th Street, Phoenix, AZ 85004.

Secondary locations:

• Arizona Scottsdale Center, Waterfront Building, 7135 East Camelback Road, Scottsdale, AZ 85251, Gilbert University Center, Building 459, 92 W. Vaughn Avenue, Gilbert, AZ 85233, University of Arizona - 55 Chandler, Building 4102, 55 N. Arizona Place, Suite 310, Chandler, AZ 85225.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a
  valid driver's license and ability to drive according to the
  University Fleet Safety Policy.

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

• A resume is required and must clearly demonstrate how the minimum qualifications are met.
• A cover letter is required.
• Applications missing required documents may not be reviewed.