Service Coordinator

Service Coordinator

Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide.

For our customers, Spirax Sarco is synonymous with excellence in steam system engineering. We offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we create solutions that set the benchmark for steam-using organizations worldwide.

We are seeking an exceptional candidate to coordinate and support operations activities for the Field Service group. This role works closely with the Service Operations Specialist in achieving operational excellence in the field and maintaining metrics for the service group as a whole.

Join us in creating sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world! Hear what other Spirax employees have to say at www.spiraxlife.com.

Some responsibilities may include:

• Involved with all aspects of project support including product sourcing, acquisition, inventory management, purchase order and quote review, insurance requirements, bonding, general accounting practices, vendor control, order entry/processing, reports, and prepares final invoicing documents for finance.
• Provides required information to Qualify SXS at customer sites.
• Distributes inquiries to the proper person, tracks the hand off and follows up with the person to ensure contact was made and appropriately actioned.
• Reviews customer purchase orders to ensure they match project quotes and workbooks. Works with Project Managers/Service Technicians and Sales team to resolve any discrepancies.
• Review orders in the JDE-E1 ERP System, updates change and maintains all associated administrative requirements for the project.
• Maintains certification data for qualified contractors & ensures they meet H&S standards.
• Prepares and distributes monthly report for the Services group consisting of utilization, time to respond, workload, etc.
• Provides business analyst support and prepares confidential correspondence and reports, protecting SXS proprietary data.
• Assists with the preparation of project close out reviews, departmental reports, and other administrative duties as needed to support project operations

Qualifications:

• Associate's degree in Business, related field, or related experience.
• 3-5 years of experience in a service related business.
• Highly proficient in Microsoft Office with the ability to quickly learn industry specific software.
• Ability to utilize Microsoft Excel to analyze and interpret data
• Familiar with SalesForce, Teams and SharePoint a plus
• Highly effective communicator in both written and verbal form

About Us

Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra.

We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones!

Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.