New

Sr Field Service Engineer - Tempe, AZ

IPG Photonics
vision insurance, paid holidays, sick time, tuition reimbursement, 401(k), remote work
United States, Arizona, Tempe
Apr 23, 2026
Back Sr Field Service Engineer #25-768 Tempe, Arizona, United States Apply X Facebook LinkedIn Email Copy Job Description IPG Photonics is seeking a highly motivated and experienced individual to fill a critical role in the delivery of professional field service for IPG products and customers. IPG Photonics is a global leader and innovator of fiber laser technology. Our fiber laser technology is a significant enabler for our customers to revolutionize and disrupt a range of industries, including materials processing, high-tech electronics, advanced battery technology, automotive, aerospace, medical, and defense. The IPG Laser Systems group empowers its customers with powerful, reliable, and energy-efficient solutions. The Field Service Engineer is responsible for ensuring maximum productivity by keeping customer's equipment in optimum working condition. The Field Service Engineer will also provide technical support and troubleshooting for customers and company personnel. Requirements Perform on-site installation, training, preventive maintenance, repairs, and upgrades of complex laser sources and optical systems in a professional manner. Coordinating with the IPG factory technical support team and product engineers, you will troubleshoot and diagnose product issues directly with customers. This may at times be remote sessions with customers. Provide remote service and visual support as required to ensure optimal product performance Advise management on customer satisfaction, product quality/reliability, and potential product improvement ideas Support sales related activities and customer communication as needed Provide preventative maintenance recommendations. Performs other related work and special projects Education: Two-year degree. Associate's degree, technical certificate/degree, or technical equivalent 3-5 years of laser, photonics or other sophisticated capital equipment field service experience Experience: Two years' extensive diagnostics experience - debugging, troubleshooting integrated components and systems specifically in the areas of computer controlled electro-mechanical and electronic equipment is required. An equivalent combination of education and experience may be considered. Required Abilities: Basic troubleshooting skills Microsoft Office Good interpersonal skills Excellent customer service skills Team player Problem solving skills related to electronic/electrical, mechanical, software, and/or photonics products Technical reading, writing, and schematics comprehension experience Command of the verbal and written English language Computer literate education and experience w/ Microsoft products, Oracle, Salesforce A highly functional individual both independently and within a team environment Travel: Up to 80% of travel may be required depending upon customer needs. May include weekends at times. Valid driver's license required Physical Requirements: Ability to lift and carry up to 50 pounds Ability to work on a ladder safely Location(s) Remote Work Location, Tempe , Arizona 85281 , United States Employment Type Non-Exempt US Benefits Information Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year Prorated for reduced hour schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disabilityinsurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach Benefits eligibility may differ by program for reduced hour schedules Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.