Customer Case Coordinators Remote (Remote)

Are you someone who thrives in a fast-paced environment, communicates confidently over the phone, and enjoys helping people while keeping operations moving? Do you have experience in healthcare, insurance, medical administration, or high-volume call environments?

Hunter Hamilton is hiring Remote Case Coordinators for immediate temporary opportunities with a respected organization supporting critical healthcare case management operations.

This is an excellent opportunity to join a growing team, work from home, gain valuable industry experience, and potentially expand into broader case support functions over time.

• 100% Remote work opportunity
• Weekly pay ($18/hr)
• Direct deposit
• Temporary health benefits available
• Consistent weekday schedule - no weekends
• Opportunity to grow into expanded case management support responsibilities
• Work with a mission-driven team supporting healthcare outcomes

As a Case Coordinator, you'll play a key role in helping move cases forward quickly and accurately by gathering important information from providers and patients.

• Make high-volume outbound calls to:
  
  
  
  • Physician offices
  • Healthcare providers
  • Patients
  
  
  
  
• Obtain clinical and administrative information needed for case processing
• Clearly explain the purpose of each call and gather complete, accurate details
• Follow established scripts, workflows, and service standards
• Document call activity thoroughly in internal systems
• Support turnaround times and overall client satisfaction through timely follow-up

• Review reports, correspondence, and documentation for quality and completeness
• Identify inconsistencies and escalate or resolve as needed
• Ensure reports meet company, client, and regulatory requirements
• Support complaint resolution and service recovery efforts when needed
• Participate in training and ongoing development programs

• High school diploma or equivalent
• 2+ years of healthcare, insurance, claims, case coordination, or related experience
• Strong communication skills with confidence on outbound calls
• Ability to manage high call volume professionally and efficiently
• Strong attention to detail and documentation accuracy
• Comfortable working independently in a remote environment

Experience in:

• Medical offices
• Insurance claims
• Workers compensation
• Disability / liability claims
• Prior authorization
• Case management support
• Healthcare customer service

• Typing speed of 40+ WPM
• Microsoft Word, Outlook, Excel
• Comfortable navigating multiple systems while on calls
• General office technology proficiency

We're looking for professionals who are:

• Polished and professional on the phone
• Organized and detail-oriented
• Calm under pressure
• Reliable and punctual
• Adaptable to changing priorities
• Comfortable with repetitive outbound calling
• Motivated to grow into broader responsibilities

You will be assigned one consistent shift:

• 9:00 AM - 5:30 PM EST
  
  or
• 11:00 AM - 7:30 PM EST

(Monday through Friday)

If you're ready for a remote opportunity where your communication skills and attention to detail make a real impact, we'd love to hear from you.

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.