Sr. Practice Assistant
 Massachusetts General Hospital | |
 United States, Massachusetts, Newton | |
| 2014 Washington Street (Show on map) | |
 Apr 23, 2026 | |
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MGH Radiation Oncology at Newton-Wellesley Hospital
Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Sr. Practice Assistant, you'll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You'll help ensure smooth daily operations and positive patient experience. Under the general supervision of the Practice Manager, the Sr. Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP's and other clinical staff members to ensure a quality-based workflow throughout the department of Radiation Oncology. - Provides support to multiple physicians in a busy clinic setting - Performs all front desk check in/check out functions (including insurance verification and copay collection) - Prior authorizations for treatment and insurance appeals - Run daily schedules in Mosaiq - Ensures compliance with Rad Oncology wristband policy and patient identification - Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module - Schedules translators for patient appointments - Call the inpatient floors to confirm patient treatment and transport times every morning - Answers multiple busy phone lines - Assist with reminder calls - Assist with managed care authorizations and Epic work queues - Coordinates the workflow and schedules with the department to ensure efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts - Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented. - Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives. - Performs special projects as requested that are unit specific and that are appropriate to this level of position that are not listed in this job description. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience 3-5 years medical office experience required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |