Supervisor Operations

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E atbcdme.com/careers

About the Role

Join our dynamic team as a Supervisor, Operations, where you'll be the go-to leader inspiring your project managers and coordinators every day! You'll oversee operations, ensuring everything is executed with precision, while fostering a culture of excellence and accountability. With a focus on service quality and compliance, you'll proactively tackle challenges and elevate client experiences. If you're ready to make an impact and lead a dedicated team, this is the role for you!

You're Good At

• Leading and motivating teams with clear expectations and constructive feedback.
• Monitoring operational performance and ensuring adherence to service-level agreements.
• Reviewing project materials to guarantee client readiness and accuracy.
• Engaging with clients and internal partners to provide support and resolve issues.
• Embracing change and promoting continuous improvement within the team.

You Might Also Have

• Experience in project management or operations, preferably in a related industry.
• Strong problem-solving skills and the ability to thrive in fast-paced environments.
• Familiarity with financial administration and tools like QuickBooks or CVENT.
• Excellent communication skills for effective collaboration with various stakeholders.
• A proactive approach to identifying and addressing potential risks before they escalate.

You Should Know

• This role requires previous management of direct reports (at least five) in the life sciences / pharmaceutical Meetings & Events space.
• This role is virtual and operates on Eastern or Central Standard business hours.
• Up to 25% travel is required annually, both international and domestic.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $67,000 - $80,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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