Specialist-Sales Order Support

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Specialist-Sales Order Support you'll provide support for customer order processing and order management activities. The position coordinates order creation, submission, and issue resolution for commercial and residential services while supporting sales teams and field technicians to ensure orders are processed accurately and efficiently. Technical knowledge of products and systems is expected to perform functions. Effective communication with internal departments and external customers across multiple channels is critical to providing necessary support.

This position has the ability to work remotely in any of the states in which TDS Telecom operates.

Order Processing and Administration

Create and submit service orders.
• Enter orders into order entry system with limited information received from Sales.
• Coordinate bulk orders received from Sales teams by creating linked accounts in hierarchical order.
• Assign network hardware and equipment based on account type and compatibility with bulk accounts.
• Process specialized order types such as pre-sale orders and manually submitted web orders.
• Review orders for accuracy and completeness prior to submission.

Order Issue Resolution and Modifications

• Investigate and resolve moderately complex order issues resulting from system errors or processing exceptions.
• Process standard service order modifications, including updates to equipment or non-contractual products, in accordance with documented requirements.
• Recreate or submit orders following service disconnects or account reinstatement when appropriate, escalating non-standard or high-risk situations for review.
• Monitor internal problem orders/customers, follow up and ensure progress is being made to resolve issues.

Sales and Field Operations Support

• Verify orders contain all requirements to be provision service to the customer as requested.
• Provide support for orders requiring additional attention after submission.
• Assist field technicians with order updates or corrections while on site.
• Contact customers to schedule or reschedule appointments.

Operational Projects and Process Support

• Keep up to date on new product offerings and process changes associated with products and apply this information to order provisioning processes.
• Assist with operational initiatives and system or service transition projects.
• Contribute to process improvements related to order processing and workflow efficiency.

Train and mentor new associates on Order Processing and Administration, Order Resolution and Modification, and Sales and Field Operations Support processes and procedures.

Required Job Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience.
• 2+ years' experience in telecommunications.

Other Qualifications

• Ability to plan, organize, and control multiple tasks and projects.
• Ability to resource, organize and deploy a strong team and foster a spirit of team play.
• Knowledge of appropriate tools for the system(s) preferred, which may include Project, Word, Excel, and PowerPoint.
• Ability to rapidly assimilate key business objectives of the business unit being supported by the project.
• Proven track record of accomplishments in the responsibilities listed for this position.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.