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Executive Director, Business Engineering

medical insurance, dental insurance, vision insurance, parental leave, paid time off, paid holidays, sick time, 401(k), retirement plan

United States, Nebraska, Omaha

2120 South 72nd Street (Show on map)

Apr 23, 2026

Executive Director, Business Engineering

ID

2026-1650

Category

Technology

Position Type

Full Time

Remote

Yes

Summary of Position

The Executive Director, Business Engineering sits alongside Global & Regional business operations, GDS technology (e.g. Amadeus, Sabre, Travelport) and the Global & Regional Technology and operationalTeams.The role focuses on translating commercial and operational requirements into scalable GDS configurations and solutions.Initially this role will collaborate with key stakeholders in leading the GDS transformation team for the implementation of a Primary GDS Partner within each Region of CTM.

The Executive Director, Business Engineering will manage the implementation of strategic initiatives and leading innovation to solve business problems by designing and improving processes, systems, and technology. This role is responsible for creating and implementing tech solutions, analyzing data to find trends, and collaborating with various teams such as product, operations, technology, sales, and strategic business owners to align with business goals. Developing and ensuring operational efficiency, while looking for cost reductions across the business.

Schedule / Shift

standard

Responsibilities and Duties

CreateBusiness TransformationStatement of Requirements at a Global level, followed by Regional, Business Unit, Country uniqueGDS, Project and operationalrequirements. Business-to-Technology Translation

Converts business requirements (commercial deals, workflows, reporting needs) into GDS configurations.
Acts as the bridge between product, operations, IT, and the GDS provider/s to make sure the GDS/s is set up to support how the business wants to sell, service, and growby understanding CTM operational needs and translating them into actionable solutions.
Analyses and solves business problems by designing and improving processes, systems, and technology.
Cross functional collaboration, bridging the gap between business and technical teams. Supporting performance improvements without increase overheads (staff)
Quality assurance, ensuring system and process performance meets and exceeds business KPIs.
Continuous improvement by identify opportunities to optimise processes and enhance efficiency.
UnderstandingofCTM'sonline and offlineoperational needs and translating them into actionable solutionsto be implemented.
Through extensive time and motion studies, collecting, processing and modelling data to obtain valuable insights.
System design: Implementing, innovating and building systems / dashboards to support business operations
Leveragedata analytics to inform strategic decision making.
Cross functional collaborationbridging the gap between business and technical teams.
Supporting performance improvements without increase overheads (staff)
Evaluatethe financial feasibility of business initiatives. Supporting MBO and payment standards globally.
Quality assuranceto ensuresystem and process performance meets and exceeds business KPIs.
Ensure continuous improvementto CTM systemsto optimise processes and enhance efficiency.
Convey complex technical information clearly and concisely to both technical and non-technical audiences with CTM. Provide detailed documentation and reporting to ensure that knowledge is shared and systems are well-maintained to achieve company goals. Provide updates on projected goals, requirements, and progress to ensure key stakeholders are aligned on outcomes, timelines and Steering Committee expectations.
Assess operational conditions, recognising issues and areas for improvement and providing solutions for the business. Problem solving analytical skills to ensure swift detection of issues and the ability to deal with performance challenges in everyday work.
Business transformation and change management: Gap analysis of business processes and mapping of solutions to automate tasks. Ensure training and skills are in place to harness maximum benefits to the business.

*Domestic (and global) travel is a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

Leadership Responsibilities

This position has direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
Models the way for employees and sets a positive example by demonstrating our core values.
Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

Required of all CTM Positions

Embrace CTM's core values of Connect, Evolve and Deliver.
Professional, collaborative & supportive interaction with employees, clients, suppliers/vendors
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure - is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.

Education and Experience

Bachelor's degree in Business Engineering or related field or relevant experience
10 years of GDS and GDS related products & platform experience
Performed in Travel related business consulting roles, providing solutions to large Global complex TMC's

Knowledge, Skills, and Abilities

List key knowledge, skills and abilities important for the role
Communication skills at board or executive levels
Data Driven Methodology, experience Six Sigma or equivalent
In-depth knowledge of GDS platforms, including fares, robotics, AI
Mid Back-office (MBO) and payments knowledge.

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click https://www.dol.gov/general/topic/discrimination to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.

Company Paid Basic Life & AD&D Insurance

Company Paid Short-Term Disability

Voluntary Long-Term Disability Insurance

Robust Wellness Program with incentives available to save money on your medical insurance premiums.

Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.

Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

Flexible Spending Accounts

Dependent Care Savings Account.

Dental Insurance Plan

Vision Insurance Plan

9 Company Paid Holidays including the day after Thanksgiving.

Generous paid time off programs for vacation and sick days

Employee Assistance Plan with access to Talk Space Therapy

Family Medical Leave

Paid Parental Leave (4 weeks)

Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.

Bereavement Leave

401(k) Retirement Plan with a generous match per pay period

Student Loan Payment Match

#LI-MD1

Pay Range

USD $0.00 - USD $0.00 /Yr.