Retirement Assistant

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: April 29^th, 2026, or upon receipt of the first 50 applicant submissions

Retirement Assistant

Compensation: $18.95/hour- $28.43/hour

Department: HR - Retirement Plan Services (RPS)

Position Type: Full-time

Location: Milwaukee County Courthouse - 901 N. 9th St., Room 210C, Milwaukee, WI 53233

Job Summary: Provides all aspects of clerical support to RPS including, but not limited to, customer service support, data entry, copying, filing, data research, basic retirement calculations, and execution of mass mailings. Maintains the Retirement Plan Services' file room and recording keeping process. Answers incoming inquiries (calls, email, fax, mail, in person) and redirects them, if needed.

Job Responsibilities:

• Answer incoming inquiries (phone, email, fax, mail, in person). Route escalated inquiries to appropriate staff. Respond to inquiries by generating forms and researching/updating data as needed.
• Process retiree transactions related to direct deposit, status changes, address changes, withholding changes into the V3 system for ERS and OBRA members. Review and process employee and retiree information from lists and forms. General data entry.
• Perform pension eligibility checks using the pension information system. This includes calculating retirement credits, highest years of salary, military service, city/State credit, vesting and work history.
• Perform basic pension benefit estimates and escalate complex ones.
• Assist with pension system workflow completion, benefit calculations, and responding to employee inquiries. Assist with mass mailings and preparation for Pension Board Meetings and committee meetings. Monitor office stock/status of office supplies and equipment.
• Scan documents into the pension information system and file originals. Assemble retirement session packets, preretirement session materials, retirement packets, retrieve files as requested and coordinate offsite file storage with vendor.

Minimum Qualifications

• Education: High School Diploma or GED Equivalent.
• Experience: Three years of clerical experience in an office environment (entering data into a computer, filing records, copying, faxing, and answering telephone calls).

Knowledge, Skills & Abilities:

• Knowledge of basic computer programs (Microsoft Word, Excel and Outlook)
• Customer Service ---Support (Internal and external)
• Demonstrate a high degree of professionalism and maintain confidentiality
• Excellent interpersonal and communication skills, both oral and written
• Work independently and follow instructions
• Demonstrate good judgment in a variety of situations
• Establish and maintain cooperative working relationships with others
• Time Management; organize, prioritize, and coordinate multiple priorities and work activities
• Prepare clear, concise, and accurate reports and records
• Organize information and manage confidential files

Physical Requirements:

• Primarily sedentary physical work
• Physical requirements include the ability to lift/carry up to 20 pounds occasionally
• Carrying, walking and standing
• Frequent hand/eye coordination to operate computer terminal
• Frequent speech communication and hearing to maintain communication with employees and citizens

Recruitment for the position is generally at the beginning to the middle of the pay range.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.