Director of Revenue Cycle Optimization

The Director of Revenue Cycle Optimization is responsible for leading the design, development, deployment and ongoing optimization of the Epic Systems (Epic) software platform in support of all Revenue Cycle functions (registration, eligibility/authorization, coding, billing, AR/collections, denial management, patient financial services). This role partners with operations, IT, finance, clinical areas and vendors to ensure optimized workflows, system configuration, high user adoption, and improved financial performance and operational efficiency. The Director of Revenue Cycle Optimization collaborates with leaders on process improvement efforts. Responsible for achieving accountability and stewardship of university resources in a manner consistent with system wide objectives and initiatives.

Department Overview

Department Oversight of Business Support Services (BSS Unit). The Health Information Management Department strives to achieve the highest level of customer satisfaction by providing a well-documented, accurate, timely record of medical care for continuing patient care, research, teaching and community service.

Apply By May 22, 2026, at 11:59pm; Review of applications will begin May 6, 2026

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in Healthcare Administration, Business, Information Systems or related technical domain required or a combination of experience, education or training.
• Several years of similar experience in a leadership role over large business units required.
• 5+ years of progressive experience in healthcare revenue cycle management, with at least 5 years leading Epic optimization or major EHR/RCM system transformation efforts.
• Experience working in an IT/clinical/operational matrix environment
• Ability to manage large and complex deployments, HIM operations, revenue integrity standards, data management, analytics and monitoring.
• Strong deep understanding of revenue cycle workflows (registration, eligibility, coding, billing, collections/AR, denials) and how they integrate within Epic.
• Demonstrated track record of implementing workflow redesign, automation and system improvements that had measurable operational or financial impact.
• Excellent leadership, collaboration, communication (written & verbal), and stakeholder management skills. Must be able to influence at all levels, from front-line staff to executive leadership.
• Extensive knowledge of business, management principles and budget control.
• Strong deep understanding of revenue cycle workflows (registration, eligibility, coding, billing, collections/AR, denials) and how they integrate within Epic.
• Strong analytical skills and comfort working with data, dashboards and KPIs.
• Skilled in an IT/clinical/operational matrix environment; ability to translate business needs into system configuration and process changes
• Ability to interpret statistical data and compile reports for management.
• Excellent interpersonal and communication skills. Ability to express ideas clearly and concisely both orally and in writing. Ability to build strong working relationships across all levels of management, staff, faculty and outside entities.
• Strong leadership and management skills to provide planning, coordination and direction to division staff.
• Ability to develop and implement new proposals and programs. Ability to streamline processes in order to more effectively and efficiently oversee clinical documentation/legal record and revenue integrity activities in the Health System.
• Ability to be highly organized and delegate assignments to staff effectively.
• Knowledge of priority setting strategies, strong problem-solving abilities and an adeptness at initiating actions for effective conflict resolution.
• Ability to exercise exemplary tact and diplomacy when dealing with high level internal and external executives, faculty and outside entities.
• Proven ability to transition between projects and multi-task while managing multiple short term and long-range projects.
• Excellent presentation skills and prior experience in creating and presenting complex information to diverse audiences including clinicians, executives and executive staff.
• Must be able to manage both confidential and routine matters with discretion.
• Strong analytical skills and comfort working with data, dashboards and KPIs.

Preferred Qualifications

• Epic certifications in relevant modules (e.g., Resolute Professional Billing, Hospital Billing, Claims, Contract Management) strongly preferred
• Master's degree in a technical field of study highly preferred.
• 5+ years experience working in an Hospital Organization preferred.

Key Responsibilities

• 40% - Strategic Leadership & Optimization
• 30% - Operational Oversight & Project Management
• 20% - Team Leadership & Cross-Functional Collaboration
• 10% - Metrics, Reporting, & Compliance

POSITION INFORMATION

• Salary or Pay Range: $157700.00 - $338900.00
• Salary Frequency: Monthly
• Salary Grade: Grade 29
• UC Job Title: CLIN INFORMATICS MGR 3
• UC Job Code: 006044
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): M-F
• Location: VA Medical Center Mather (HSP119)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% remote

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks