Analyst Digital Process Automation

Posting End Date:

Employee Type:

Join Enbridge as an Analyst Digital Process Automation! You will help transform our customer care operations using innovative AI and RPA solutions. Enbridge is committed to encouraging innovation and efficiency. We offer a dynamic and inclusive environment for motivated professionals.

Become part of a world-class team at Enbridge and help us build the future of customer care through innovative automation solutions. Apply today to make a significant impact and grow your career with us!

• Work alongside technical teams and Customer Care SMEs to implement AI and RPA solutions that simplify workflows and boost operational efficiency.

• Assist with monitoring solution performance, detailing opportunities for continuous improvement.

• Support an optimized customer experience by incorporating customer experience considerations into day-to-day work and project activities.

• Work with business partners to ensure implemented changes meet customer and operational needs.

• Support project teams with business testing coordination and post-deployment support.

• Work together with business SMEs and the Enterprise RPA and AI Support team to find automation opportunities within Customer Care Operations.

• Assist with documenting process steps by working with SMEs and technical teams to develop understanding of processes targeted for automation.

• Help troubleshoot issues and support successful deployment of solutions.

• Support monitoring of AI processes and RPAs after launch and help detail change requests for continuous improvement.

• Support the definition and tracking of automation performance metrics, including collecting data and maintaining reporting inputs.

• Document guidelines for long-term AI and RPA adoption while adhering to established privacy, governance, security standards, and regulatory requirements.

• Communicate effectively with collaborators throughout the project lifecycle to ensure continued alignment between business goals and automation initiatives.

• A related university degree or equivalent experience plus 2+ years in Operations Management, Computer Science, Business Analytics, or Customer Care is required. Alternatively, 4+ years of field operations experience is acceptable. A combination of formal education and experience may also be considered.

• Background in reviewing and refining Customer Care Operations workflows.

• Knowledge of Customer Information Systems (CIS).

• Familiarity with leading RPA platforms such as UiPath, Automation Anywhere, Blue Prism, or Power Automate.

• Excellent analytical abilities and careful attention to detail.

• Excellent communication skills and strong client/customer service skills.

• Proven Microsoft Office Suite proficiency, i.e., SharePoint, Outlook, Word, PowerPoint.

• Certification in RPA tools or process improvement methodologies.

• Knowledge of regulatory requirements which govern the activities of the Company.

• Knowledge of Oracle CC&B CIS platform.

Working Conditions:

• Operate primarily in an office environment.

• Travel across both Canada and the US as required.

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Salary Range: $55,800 - 75,000 USD*

*Internal applicants may refer to applicable compensation policies. Salaries are determined based on education, experience, certifications and skills.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability

• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event

• Valuable retirement savings plans, including a savings plan with company stock as an investment option

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays

• An Employee and Family Assistance Program

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being

Due to our ongoing integration with Dominion Energy, certain positions may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com