IT Technician

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Role:

Supports and maintains in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will consistently be called upon to use their system expertise and judgment to administer systems. The person must be able to use their judgment and discretion to find creative solutions to end users systems issues. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities:

Works with end users to identify and deliver required PC service levels.
Provides training and support to, end users and staff on computer operation and other issues.
Provides system expertise and judgment to administer systems.
Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
Uses judgment when discussing network infrastructure and discretion when accessing system and personal files within their area of responsibility.
Finds creative solutions to end users systems issues.
Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation software and networking software products.
Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receives and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitors and test PC performance and provide PC performance statistics and reports.
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Documents instances of hardware failure, repair, installation, and removal.
Constructs, installs, and tests customized configurations based on various platforms and operating systems.
Conducts research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
Writes technical specifications for purchase of PCs, networking hardware and related products.
Recommends, schedules, and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Assists in developing long-term strategies and capacity planning for meeting future computer hardware needs.
Supports development and implementation of new computer projects and new hardware installations.
Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Communicates with third-party support and PC equipment vendors.
Aids in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
Provides fellow Hard Rockers and Guests with exceptional guest service.

Upholds the Mission Statement - We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!

Qualifications:

College diploma or university degree in the field of computer science or equivalent work experience.
Certifications in basic hardware repair (A+)
Excellent technical knowledge of network and PC hardware.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with Microsoft networks
Working technical knowledge of current network protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization's goals and objectives.
Self-motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Ability to understand and promulgate written memos, instructions, regulations.
Excellent telephone skills required.
Ability to obtain a Mississippi Gaming badge (work permit).

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline

Working Conditions

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
__X__ Medium work
_____ Heavy work
_____ Very heavy work

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!