New

Order Entry Specialist

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Apr 22, 2026
Deliver a worldclass customer experience-every interaction, every time. We're looking for a Customer Experience Associate (CEA) who thrives on solving problems, managing details, and creating seamless customer journeys. In this role, you'll be the frontline connection between our customers and the broader organization, ensuring orders, questions, and issues are handled accurately and professionally. Our company is known for providing exceptional customer experiences, and we invest heavily in training to ensure you're fully prepared and confident in your role from day one. This role reports to the Supervisor of Customer Experience. What You'll Do As a Customer Experience Associate, you'll play a critical role in supporting customers throughout the order and fulfillment process: * Manage a high volume of customer emails (50-100+ per day) and order requests * Enter and manage customer orders and inquiries in ERP and CRM systems * Serve as a trusted resource for questions related to shipping, pricing, product availability, and order status * Research customer questions using multiple systems to provide accurate, timely solutions * Create and track cases to address customer issues and ensure resolution * Collaborate across internal teams to resolve customer needs-both expressed and anticipated * Communicate directly with customers across multiple channels * Provide transparency and updates by applying critical thinking and problemsolving skills * Handle internal and external inquiries while proactively offering solutions * Support exception management and reporting as needed * Consistently deliver a smooth, frictionless customer experience What We're Looking For MustHave Qualifications * 2+ years of customer service experience in a productbased environment or KPIdriven role * Handson experience with order entry in an ERP system * Strong email communication skills in a highvolume environment * Proficiency with Microsoft Outlook and Microsoft Word * Solid general computer skills and attention to detail * High School diploma or equivalent NicetoHave Experience * Claims or order claims processing experience * CRM experience, preferably Microsoft Dynamics * Inbound phone support experience (50+ calls/day) * Working knowledge of Microsoft Excel Skills & Attributes for Success * Excellent customer service and professional communication * Ability to work independently and confidently without constant supervision * Strong problemsolving skills and resourcefulness * Detailoriented with a high degree of accountability * Positive, cando attitude and adaptability in a fastpaced environment Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.