New

Order Entry Specialist

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Apr 22, 2026
Position Overview We are seeking a detail-oriented Order Entry Specialist to support a high-volume order management and customer operations team. This role is heavily focused on accurate order entry, ERP and CRM system navigation, and professional email-based customer support. The ideal candidate is reliable, adaptable, and comfortable working independently in a fast-paced, team-oriented environment. This position is open due to internal promotions and offers strong long-term growth potential for candidates who demonstrate accountability, attention to detail, and a strong customer-first mindset. Key Responsibilities * Accurately enter customer orders and service requests into ERP and CRM systems * Manage a high volume of customer emails (50-100+ per day) with professionalism and urgency * Respond to customer inquiries related to order status, shipping, product availability, and pricing * Research and resolve order discrepancies using internal systems and documentation * Create and manage cases for customer issues and order exceptions * Coordinate across internal functional teams (logistics, supply chain, sales support) to resolve customer needs * Provide proactive communication and transparency throughout the order fulfillment process * Deliver a consistent, frictionless customer experience across multiple communication channels * Handle both internal and external inquiries while applying strong problem-solving and critical-thinking skills Required Qualifications (Must Have) * 2+ years of customer service experience in a non-scripted, performance-based environment * Hands-on order entry experience using an ERP system * Strong proficiency with Microsoft Outlook and Microsoft Word * Excellent written communication skills with an emphasis on professional email support * General computer and system navigation skills * High school diploma or equivalent * Ability to work independently, manage priorities, and remain accountable in an onsite setting Preferred Qualifications (Nice to Have) * Experience with CRM systems, particularly Microsoft Dynamics * Order claims or exception management experience * Inbound phone support experience (50+ calls/day) * Working knowledge of Microsoft Excel * Familiarity with inventory lookup and availability tools Key Skills & Competencies * Order Entry & Data Accuracy * ERP & CRM Navigation * Email-Centric Customer Support * Attention to Detail * Professionalism & Accountability * Problem Solving & Resourcefulness * Adaptability in a changing environment * Positive, team-oriented attitude Work Environment * Onsite role, Monday through Friday * Collaborative, team-based office environment * Extensive on-the-job training provided * Strong emphasis on reliability, professionalism, and productivity Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on May 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.