Outreach Technician - Medicare and LTSS - Region 3

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Outreach Technician - Medicare and LTSS - Region 3

$23.23 - $28.85 / Posted Thru: 5-3-26

Location: Remote/Virtual - Must Live and Work in Michigan

Travel and Residency Required Within the Following Region 3 Counties:

Clare, Gladwin, Isabella, Midland, Bay, Saginaw, Gratiot, Tuscola, Huron, Sanilac, and Lapeer

Purpose: This position will assist with both the Senior Medicare Patrol (SMP) and No Wrong Door (NWD) programs, providing direct, targeted outreach to both local agencies, and to individuals who may benefit from the services offered in both programs.

This position will provide local outreach on the prevention of Medicare fraud, abuse, and errors, to Medicare beneficiaries, their caregivers and families for the SMP program. This position will also provide local outreach and information on Long Term Services and Supports and Medicare Counseling for the MI Options, NWD program.

This position will work under the SMP Fraud Analyst as well as with the MI Options Volunteer Manager within the Community Options Supports and Services Section of the Aging, Community Living and Supports Bureau within MDHHS.

Duties and Responsibilities:

Duty 1: Present, share, and follow-up with local agencies with information on Long Term Services and Supports and Medicare Counseling for the MI Options, NWD program.

• Working with the MI Options Volunteer Manager, identify local and regional agencies and Health and Hospital Systems and conduct presentations, virtually or in person on the MI Options system at those locations.
• Provide presentations to agencies on the MI Options system. Presentations include but are not limited to information on what counseling does, who benefits from counseling, and how agencies can become involved with the programs.
• Follow-up with agencies to provide additional contact information, resources, and connections to other MI Options staff.
• Input data information on presentations into the SHIP Tracking and Reporting System (STARS).

Duty 2: Provide local outreach on the prevention of Medicare fraud, abuse, and errors, to Medicare beneficiaries, their caregivers and families for the SMP program.

• Working with the SMP Fraud Analyst, identify local and regional agencies, such as Senior Centers and other organizations, and provide community outreach to Medicare beneficiaries, caregivers, families, or the public.
• Provide presentations on how individuals can protect themselves against Medicare fraud, scams, and abuse.
• Follow-up with agencies to provide additional contact information, resources, and connections to other MI Options staff.
• Input data information on presentations into the SMP Intake and Reporting System (SIRS).

Duty 3: Always represent the best interests of MPHI and MDHHS.

• All other duties as assigned.

Qualifications/Requirements:

Education: A high school diploma or equivalent is required.

Experience: One year of experience performing administrative support activities, equivalent to the 7-level in state service.

Important Skills and Characteristics:

* Ability to comfortably and effectively communicate and present in front of large groups of people.
* Ability to adapt to different audiences.
* Timeliness and organizational skills to ensure successful presentations.

• Ability to interact and converse amicably with people from all backgrounds and abilities.
• Phone skills to coordinate and schedule presentations.
• Presentation skills.
• Attention to detail for appropriate documentation.

Work Environment and Physical Requirements:Regular use of computers. Extensive travel regionally in state to local senior centers, community centers, religious institutions, and other locations to provide presentations on long-term supports and services and Medicare fraud. This will include transporting computers and presentation equipment, as well as materials to and from presentations, including but not limited to cards, papers, and giveaway items. This will include presentations of up to an hour in front of audiences.

RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS: This position has a direct impact on the quality of services provided by MPHI to MDHHS.

REQUIRED COMMUNICATION

Contact Person/Group	Frequency	Purpose
Supervisor	Daily	Supervision
Internal Partners	As Needed	Collaboration
External Stakeholders	As Needed	Collaboration

For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act.

MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!

MPHI is an EEO employer that participates with e-verify.