Senior Manager, GTM Center of Excellence

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio's next Senior Manager, GTM Center of Excellence.

About the job

Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales, Operations and Enablement. The team lead of this pillar is the architect of how our global sales organization measures success and reviews performance. You will move the organization away from reactive reporting toward a defined, consistent and proactive model. You will be responsible for designing the standardized frameworks for forecasts, pipeline reviews, etc. ensuring that a leader in London is looking at the business exactly the same way as a leader in San Francisco. This is a collaborative leadership role. You will act as a consultant to our Global Sales Leaders, incorporating their field-level feedback to ensure our operating cadences are not just "corporate requirements," but high-value tools that help them drive their business.

Responsibilities

In this role, you'll be responsible for:

• Global Operating Rhythm: Design and enforce a unified GTM operating cadence, establishing standardized reporting and meeting structures for forecasts, pipeline reviews, MBRs, and QBRs.
• Metric Governance: Define and maintain the global "Single Source of Truth" for all KPIs, ensuring absolute consistency in definitions and reporting across all regions and business units.
• Strategic Review Playbooks: Build standardized frameworks that enable sales leadership to proactively identify performance gaps-across headcount, pipeline, and revenue-before they impact end-of-quarter results
• Early Warning Systems: Develop and manage a suite of leading indicators (e.g., pipeline hygiene, activity metrics, and stage conversion) to identify risks and opportunities within the GTM engine in real-time
• Capacity & Execution Tracking: Own the Twilio GTM capacity model to ensure the organization is scaling as planned (headcount, ramp, and productivity), partnering closely with Finance and HR to maintain alignment with budget
• Stakeholder Feedback Integration: Partner with global sales leaders to incorporate field-level feedback into the operating cadence, ensuring centralized systems remain relevant and high-value for the people running the business
• Team Leadership & Quality Control: Lead and develop a high-performing team, ensuring all executive-level deliverables meet the highest standards of data accuracy, narrative clarity, and professional polish

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years in Revenue Operations, Sales Strategy, or Management Consulting.
• Proven ability to work with strong-willed Sales Leaders, incorporating their feedback while maintaining the integrity of global standards.
• Experience building operating frameworks for organizations with 500+ reps.
• Advanced proficiency in modeling (Excel/SQL/Tableau) with a focus on sales capacity and productivity.
• Ability to tell a compelling story with data and hold senior VPs accountable to the global operating standards.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.
• Based in the San Francisco Bay area, California: $182,960 - $228,700.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until April 30, 2026, but may change based on business needs.