Service Sales Manager

For over 100 years, UMC has solved the region's toughest mechanical challenges. From a small heating and plumbing shop in the early 1900s, we've grown into a leading full-service mechanical partner, offering preconstruction, design-build, energy, automation, fabrication, and facility services that remove complexity and let clients focus on what they do best.

At UMC, our people are the foundation of our success. We invest in your growth through mentorship, leadership training, certifications, and education partnerships, creating an inclusive culture where hard work leads to long-term advancement. Join a team that values craftsmanship, accountability, and collaboration, and build your career here with the support to go further.

Application Process:

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package, including:

1. Medical, dental, and vision insurance
2. 401(k) plan with company match
3. Health Savings and Flexible Spending Accounts
4. Company-paid life and disability insurance (STD/LTD)
5. Paid Time Off (PTO) beginning at 120 hours annually for full-time employees
6. Seven paid holidays plus one floating holiday
7. Employee Assistance Program
8. Professional development support and tuition reimbursement
9. Employee referral program
10. Wellness program and employee events

Paid Time Off:

Eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees.

Starting Salary: $120,000 - $160,000; depending on experience

Location: Lynnwood, WA

Classification: Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview

The Service Sales Manager is responsible for driving revenue performance across the Service Department's HVAC and Plumbing sales, including maintenance agreements, quoted projects, repairs, and upsell opportunities.

This is a high-accountability leadership role focused on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution.

This leader must quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and follow-through.

Key Responsibilities

Revenue Leadership & Sales Strategy:

1. Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives.
2. Align sales priorities and growth objectives with operational capacity, market conditions, and company goals.
3. Establish measurable revenue targets and translate strategic objectives into actionable sales plans.

Service Agreement Growth:

1. Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.
2. Drive accountability around service agreement growth as a core component of business stability and profitability.

Sales Team Leadership & Development:

1. Lead, coach, and develop sales team members and BDRs through clear expectations, consistent feedback, and performance management.
2. Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.
3. Build team engagement and execution through consistent leadership presence, coaching, and operational support.

Sales Process, Cadence, and Pipeline Management:

1. Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.
2. Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probability.
3. Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.

Accountability & Performance Management:

1. Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.
2. Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.

Cross-Functional Coordination:

1. Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.
2. Improve cross-functional coordination and communication processes to support operational efficiency and consistent client experience.

Secondary Responsibilities

1. Follow up with clients to confirm satisfaction with completed projects.
2. Participate in company-sponsored client engagement activities.
3. Serve as the designated holder of the company's administrative license and remain up to date on applicable codes and regulations.

Required Skills and Abilities

1. Strong technical knowledge of HVAC systems; plumbing service experience preferred
2. Ability to communicate sales strategy and execution plans with clarity and simplicity
3. Proven ability to translate strategy into measurable execution and team accountability
4. Strong experience with CRM platforms, pipeline management, and sales reporting
5. Excellent communication, organization, planning, and follow-through skills
6. Ability to quickly build trust, align teams, and eliminate operational confusion
7. Strong leadership presence with a low-ego, high-ownership mindset
8. Ability to manage multiple priorities while maintaining consistency and execution discipline

Supervisory Responsibility:

1. Directly leads sales team members and Business Development Representatives (BDRs)
2. Works closely with Account Specialist team and company operations partners (non-direct reports)

Preferred Education and Experience:

1. Bachelor's degree or equivalent experience in sales, business, project management, or related field
2. 5-7 years of sales experience in HVAC, mechanical service, construction, or related industry
3. 2-3 years of sales leadership experience with direct revenue accountability
4. Proficiency in English at a professional level (written and verbal).
5. Strong mathematical and reasoning skills.

Preferred Leadership and Operational Experience

1. Experience implementing sales cadence, pipeline discipline, and performance tracking systems
2. Demonstrated success developing and coaching sales teams
3. Experience growing service agreements and recurring revenue streams

Required Licensing and Other Certifications:

1. Maintain a valid driver's license and satisfactory driving record.
2. Successful completion of a background check.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.