Senior Patient Access Advocate - PRESNow Paseo

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Support daily operations and assist with weekend leadership coverage for registration teams.

• Coordinate staff workflow, including scheduling breaks and monitoring work queues.

• Maintain department supplies and ensure forms are fully stocked.

• Train new team members and serve as an EPIC subject matter expert.

• Crosstrain across Patient Access areas and provide coverage at other CDS facilities.

• Participate in Quality Assurance activities to ensure accuracy of patient data.

• Deliver strong customer service and use servicerecovery skills when issues arise.

• Collaborate with ER and clinical departments to resolve operational concerns.

• Lead weekend huddles and communicate key issues or updates to leadership.

• Assist with workflow initiatives and cover open shifts as needed.

• Perform additional duties as assigned.

Qualifications:

Education:

High school or equivalent

Experience:

• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction

• Familiarity with ICD10, CPT and Medical Terminology

• Two to three years of customer service application in any setting

• EMR/EHR experience preferred

• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.