Learning & Development Specialist

Applications due by May 1, 2026

Goodwill of Colorado

Job Description

Pay: $54,000-$56,000

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday-Friday 8am-4pm

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Specialist I, Learning and Development, is responsible for facilitation, graphic design, and user interface of course development, collaboration with the Learning and Development (L&D) team on instructional research and analysis on learners' contexts, and assessment of content of the corporate training program to include staff and management development, specific departmental training, policies and procedures, employee orientation, and any other training needs.

ESSENTIAL FUNCTIONS:

Development, Implementation and Presentation of Training Program(s):

• The L&D Specialist will collaborate with internal customers and the L&D team on course development and revision including course design documents, learning objectives, course content, scenarios, media scripts, practice activities, post-tests, and will evaluate off the shelf training programs. The incumbent will take the lead on facilitating assigned classroom and webinar training. As such, they will organize resources and coordinate training session logistics such as location, supplies, and catering. The L&D Specialist will manage efficiently so that tasks are completed and on time, problems are anticipated, and team members are clear on project requirements and schedules.
• The L&D Specialist will work with subject matter experts (SME) and identify target audience's training needs, conduct instructional research and analysis on learners and contexts, identifies instructional end goals, and identifies criteria used to judge learner's performance and develop assessment instruments. The incumbent will create content that matches organizational culture and apply tested instructional design theories, practices, and methods.
• The L&D Specialist will work in a variety of mediums to provide engaging experience in all environments including classroom, webinar, E-learning, or blended content.
• The L&D Specialist will work with the Manager of Organizational Development to evaluate effectiveness and articulate the return on investment (ROI) of the L&D programs.

Business Unit Training Support:

• The L&D Specialist will respond to requests to meet the specific needs of departments/divisions throughout the organization. Specific training needs will vary from soft skills, or policies and procedures, to more specific department-related topics. These topics may require research to obtain an acceptable level of expertise. The incumbent will work with the Manager of Organizational Development and department managers to identify specific training needs, review and evaluate training programs to ensure the training needs of the organization are being fulfilled. Analyze existing training program delivery, content, measures effectiveness, and recommend program changes.

Learning Management Administration:

• The L&D Specialist will act as a system administrator for Goodwill of Colorado's learning and performance management systems.
• The L&D Specialist will work with key departments in curating training documentation/resources and supporting document access and control procedures.

Other:

• Ensure all reported matters are handled in a timely manner by conducting thorough research, interviews, and data analysis during the investigative phase, and communicating findings to appropriate management.
• Advise other managers on human resources issues, such as equal employment opportunity and sexual harassment concerns, ensuring timely and appropriate action is taken.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Bachelors degree in Corporate Training and Development, Vocational Education, Adult Education, or related field.
• A Certification in lieu of a degree will be considered; equivalent education and experience may apply.

Experience:

• Previous experience working for a Not-for-profit is a plus.
• The L&D Specialist must have a minimum of three (3) years of experience in training, to include Management Training.

Other:

• The incumbent should demonstrate excellent written and verbal communication skills, writing and speaking clearly and concisely; demonstrate the ability to interact with various types of internal and external customers, and persons from a broad cultural spectrum.
• Expert facilitation skills with the competency to listen and respond effectively to challenging questions.
• The ability to analyze information objectively and make a reasoned judgment is a must.
• Experience with Microsoft Office Suite, and solid knowledge of course development software (Camtasia, iSpring, or similar software) and at least one (1) Learning Management System is required.
• Understanding of E-Learning creation, user interface, graphic, and visual design skills is a must.
• Facilitation experience of online classroom instruction is required.
• The L&D Specialist must demonstrate a high level of energy and model integrity.
• It is also preferred that the incumbent have the ability to relate effectively to disabled and disadvantaged persons.
• The incumbent must have the ability to work cooperatively, demonstrate excellent organizational skills and be creative and motivating.
• The incumbent must also conduct self in a professional manner and maintain a professional appearance that enhances the firm's reputation.
• The incumbent will spend time working in a general office environment. The noise level in the work environment is usually moderate. However, the incumbent may travel to Goodwill event locations where environmental conditions may vary. The primary work location will be either the Dever and/or Colorado Springs Headquarters. This is a hybrid position with at least three (3) days a week (Monday, Thursday, and one (1) flex day).
• Overtime and weekend hours may be required; flexibility in schedule as well as some travel to attend meetings and required training.
• By accepting this position, the incumbent acknowledges and agrees that in the course of performing their duties, they may have access to and be entrusted with confidential and proprietary information. The incumbent covenants not to, during or after employment, disclose, publish, or communicate any such information to any person or entity outside the scope of their assigned duties.
• The incumbent will maintain strict confidentiality and discretion regarding all personnel matters, organizational changes, and sensitive business information. Failure to uphold confidentiality will be considered a material breach of the employment agreement.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 - 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 757 - Specialist I, Learning & Development Dept Number: 9400

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - NEVER

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - FREQUENTLY - Driving