Patient Services Rep

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive:We empower our team with career growth opportunities, tuitionassistance, and resources that support your wellness, education, and financial well-being.
• People-First:We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest Medical Center is a 656-bed hospital that includes The Alexander Burn Center, The Peggy V. Helmerich Women's Health Center, Kaiser Rehabilitation Center, the latest technology for the treatment of cancer, and the Oklahoma Heart Institute.

The Patient Service Representative role consists of customer service, insurance verification, registration, payment
collection, data entry, and referrals. Responsible for ensuring patient flow, medical record availability and
completeness, scheduling physician/provider appointments, and maintenance of physician appointment
schedules. Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and
courteous manner. Answer the telephone promptly in a customer-friendly manner. Collects and verifies accurate
patient information and enters registration system. Receives payment for services and correctly completes
charge slips for data entry. Committed to being a team player by performing all duties as required or assigned to
provide quality patient care. The individual will also have the responsibility to uphold the policies and procedures
of Hillcrest Healthcare System.

Job Requirements

• High School Diploma or GED
• Demonstrate excellent critical thinking, problem-solving, documentation, and compassionate
  interpersonal communication skills
• Must be able to make decisions under pressure
• Strong written skills, including correct grammar, punctuation, and usage
• Excellent organizational skills with the ability to handle a variety of tasks and assign priorities to those
  tasks
• Computer proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint
• Ability to work well within an interdisciplinary team setting, as well as independently, with minimal
  supervision
• Highly self-motivated, self-directed, sound judgment, professionalism, and a positive attitude
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Ability to work with diverse groups of people

Preferred Job Requirements:

• Previous customer service or hospital experience preferred