Manager, Change Management

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves. As they rise to meet new challenges, they also discover the issues that matter most to them. Along the way, they learn the power of friendship, connection, and teamwork.

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

The Strategy & Planning Community encompasses Strategic Planning, Transformation Execution, Analytics & Insights, and Property Strategy. The Transformation Execution team is a new team that we are standing up to oversee execution of our multi-year strategic transformation.

The Transformation Execution Team will build out the program, project and change management methodology and tools, drive a robust and rigorous planning process, and coordinate activities with leaders and teams across the organization. The Transformation Execution team will provide oversight of the most critical initiatives to ensure a successfully executed transformation.

POSITION SUMMARY

The Manager, Change Management, executes the change strategies for priority transformation initiatives, supporting adoption of new ways of working and achievement of transformation outcomes.

This role partners closely with initiative owners, program delivery leads, and functional teams to plan and deliver stakeholder engagement, communications, and readiness activities aligned to enterprise transformation objectives.

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lead the change management delivery execution for assigned transformation initiatives to ensure adoption of new ways of working across the GSUSA Movement.

Support identification of required behavioral and operational shifts in partnership with initiative and functional leaders.
• Develop and maintain change plans for assigned initiatives, aligned to overall transformation priorities.
• Develop and maintain integrated change plans aligned to workstream timelines, ensuring change activities are embedded within program execution.
• Execute approaches to monitor change readiness, sentiment, and adoption through surveys, pulse checks, and other feedback mechanisms.
• Identify resistance patterns, organizational barriers, and change risks; design targeted interventions to support successful adoption.
• Provide recommendations to leadership on behaviors, practices, and leadership actions required to activate change and model new ways of working.

Drive multi-channel communication and engagement to build alignment and momentum across stakeholders throughout the transformation journey.

• Develop and deliver multi-channel communications to engage internal teams, councils, and key stakeholders across the Girl Scout Movement.
• Partner closely with functional teams to coordinate messaging, change narratives, and stakeholder engagement activities.
• Develop targeted messaging and engagement techniques for executive leaders, initiative owners, and impacted stakeholder groups.
• Support senior leaders by preparing messaging and materials to help communicate the transformation vision, progress, and expected behavioral shifts.
• Facilitate feedback loops that capture insights from stakeholders and translate them into actionable improvements to change strategies.

Enable initiative teams and leaders to successfully implement change by providing practical guidance, tools, and capability building.

• Partner with Program Delivery leaders and initiative owners to integrate change milestones, adoption metrics, and readiness activities into initiative execution plans.
• Advise initiative owners and project managers on change management interventions, stakeholder engagement strategies, and adoption tracking.
• Collaborate with the Transformation Governance team to embed change management practices into transformation frameworks, tools, and templates.
• Identify adoption readiness within assigned initiatives to develop targeted enablement, training, or upskilling initiatives.
• Provide structured reporting to Transformation Execution leadership on change progress, adoption metrics, risks, and recommended actions.

Support change management efforts to strengthen the successful adoption and integration of the Transformation team across the organization.

• Support execution of the change approach to introduce and embed the Transformation Execution team's role, processes, and ways of working across the organization.
• Support communications for how teams engage with Transformation Execution team, including initiative intake, governance forums, and program delivery processes.
• Develop engagement materials to build awareness, understanding, and trust in the Transformation Execution among leadership, initiative owners, and council partners.
• Develop enablement materials and guidance to help leaders and teams effectively work with the Transformation Execution and navigate transformation processes.
• Gather feedback from stakeholders across GSUSA and the council network to continuously improve transformation processes, engagement approaches, and operating practices.

• Change Management experience: Understands transformation methodologies, able to drive change management, apply established change management methodologies and adoption practices; has experience of delivering change initiatives within a federated model across a nationwide network of stakeholders.

• Business acumen: Strategic problem-solving ability; ability to forecast predictive performance of workstream(s)

• Bias to action: Dives into content and actions needed to drive change versus solely plan/track 'from the center.'

• Works horizontally: Collaborative to navigate across communities in managing interdependent complexities and roadblocks.

• Prior experience: Preferably 5+ years of change management experience, ideally with organization-wide communications and nationwide network of stakeholders, in a federated model.

• Strong communication skills and ability to influence stakeholders.

• Promotes culture of empowerment while holding teams accountable.

• Proficiency in Microsoft Office 365, including PowerPoint, Excel, and SharePoint
• Competency in Microsoft Power BI or similar software

Bachelor's degree required, Advanced degree preferred.

5+ years of experience delivering complex, multi-stakeholder change management programs or enterprise transformations. Demonstrated success leadinginitiative level change strategies tied to business or transformation outcomes, not just communications or training delivery.

• Relevant certifications required: Prosci and/or ACMP CCMP or equivalent.

• Relevant certifications preferred (not required): PMP/PgMP, Lean Six Sigma, or equivalent

Compensation Range: Annual base salary range is between

$70,000 - $115,000.

This represents the present low and high end of the pay range for this position. This pay range is only applicable to NYC Metro-based employees, on a hybrid schedule. Actual pay will vary based on various factors, including but not limited to experience.

FEATURED BENEFITS:

What We Offer:

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:

Paid Time Off:

GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits:

• Medical and Behavioral Health Coverage

• Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
• Both plans include GSUSA partial subsidy of premium costs
• Dental and vision coverage

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
• Company-paid life insurance
• Flexible work arrangements
• 12 weeks of paid parental leave
• 401(K) with company match
• Short- and Long-Term Disability for salary continuation
• Health and Wellness Classes and Activities throughout the year

WORK ENVIRONMENT: This job operates in a professional office environment.

POSITION TYPE / EXPECTED HOURS OF WORK: This is a remote, full-time position. Days of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.