Job Title: Field Service Technician II US
Location: Crown Point, IN
Duration: 3 Months (temp to hire)
Shift: Monday to Friday, 9:00 AM - 6:00 PM, with overtime, on-call rotation, and after-hours support required.
Description:
Role Overview
As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.
This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.
Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems.
- Install, configure, and maintain IT equipment and related applications.
- Perform preventive and routine maintenance to ensure optimal equipment performance.
- Provide clear, professional technical support to customers both onsite and via phone.
- Maintain accurate service documentation, ensuring compliance with quality and operational standards.
Qualifications:
- Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems.
- Electro-Mechanical experience a plus
- Emphasis on experience repairing laser and wide-format printers.
- Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
- Excellent communication skills and a strong commitment to customer service.
- Ability to manage multiple tasks independently while also functioning effectively in a team environment.
- Physical ability to lift and transport equipment weighing up to 50 lbs.
- Are you interested in seeing candidates over the max? Yes, but they must be willing to accept the conversion rate.
- Is this position remote or in person? Remote - Field Technician dispatches from home.
- What will the primary day-to-day responsibilities entail? Field service dispatch and hands-on repair of laptops, desktops, and printers.
- What are the TOP 2 required skills? Previous field service dispatch experience requiring travel and hands-on repair experience with laptops, desktops, and printers.
- What will the work schedule be? Monday to Friday, 9:00 AM - 6:00 PM, with overtime, on-call rotation, and after-hours support required.
- Will there be on-call (OC)? Yes.
- Will there be shift differentials? No.
- How many years of experience are required? 3-5 years.
- Do they need any certifications or education? A+ certification is required.
- If contract to hire, what is the conversion rate? $23/hour.
- How many miles per day will the contractor drive? 50-150 miles.
- What radius should candidates be located within? 30 miles.
- What is the exact work location? Crown Point, IN 46307.
- When will candidate review and interviews start? April 6.
- Do you have upcoming time off? May 4 - May 8.
- Any issues with this requirement in the past? N/A.
- Will you use Clearvision/Fieldvision for this role? Yes.
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Spectraforce Technologies
$23/hour.
Apr 02, 2026