Employee Experience Coordinator

Position Overview:

The Employee Experience Coordinator supports the delivery of a consistent and engaging employee experience across the organization. This role contributes to key moments that shape the employee journey, including onboarding, workplace experience, and Business Resource Group (BRG) programming, helping ensure employees have a smooth and positive experience from day one through their time with the company.

This role is responsible for the day-to-day coordination and execution of employee experience initiatives. In close partnership with HR, Facilities, and cross-functional teams, the Coordinator manages logistics, supports program administration, and ensures initiatives are delivered with a high level of organization and attention to detail.

The Coordinator also works closely with leaders, BRG members, and branch culture champions to support initiatives across locations, strengthening connection, engagement, and a sense of community throughout the organization.

Job Duties & Responsibilities:

• Reception Desk
  • Staff the Chicago office front desk Tuesday through Thursday, serving as the first point of contact for employees and guests
  • Create a welcoming and professional reception experience by greeting and directing visitors as needed
  • Maintain a clean, organized, and well-stocked front desk area (e.g., mints, Band-Aids, Ibuprofen, batteries, water)
  • Manage the visitor process, including adding onsite interview candidates to the Chicago office visitor list
  • Partner with Facilities to maintain a consistent and engaging workplace environment
• Onboarding and Employee Transitions
  • Coordinate system access and equipment requests for new hires to ensure readiness for day one
  • Partner with the Asset Management team to ensure equipment is provisioned, shipped on time, and delivered to the correct location
  • Send new hire welcome communications to prepare employees for their first day of work
  • Coordinate and order welcome swag boxes for new hires
  • Complete Form I-9 verification for all W2 employees in compliance with federal requirements
  • Coordinate onboarding experience touchpoints with HR
  • Support continuous improvement of onboarding materials and experience
  • Track completion of onboarding activities and follow up as needed
  • Process system access updates for employee job changes (promotions, transfers, team changes)
• Compliance and Training Coordination
  • Coordinate the assignment of required compliance trainings for employees
  • Monitor training completion and follow up with employees and managers as needed to ensure timely compliance
  • Maintain accurate training records and support reporting on completion status
  • Ensure required compliance posters are current and properly displayed across office locations
• BRG Support
  • Support the day-to-day coordination and execution of the BRG program in alignment with the overall Inclusion & Belonging and BRG strategy
  • Coordinate monthly touchpoints with BRG leaders to understand upcoming programming and support needs
  • Track progress on planned activities and follow up on next steps
  • Research and coordinate with vendors and external partners as needed
  • Partner with internal teams (Marketing, L&D, HR, Facilities) to support BRG initiatives
  • Partner with branch leaders and culture champions to coordinate BRG initiatives and support in-office experience across locations
  • Coordinate shared efforts across BRGs when applicable
  • Maintain a centralized calendar of BRG events and initiatives
  • Draft and distribute communications to promote BRG events and initiatives
  • Coordinate logistics for BRG events (space, supplies, catering, technology)
  • Support Chicago office on-site execution including setup and breakdown
  • Track BRG event participation, meeting attendance, and membership data
  • Coordinate surveys and compile feedback on events and membership satisfaction and summarize results
  • Provide regular reporting to support program insights
  • Support recruitment efforts to grow BRG membership
  • Support onboarding of new BRG leaders and members
  • Track BRG budgets and expenses; support invoice submission and processing
  • Maintain BRG resources, templates, and documentation
  • Ensure materials and communications align with brand and internal guidelines
  • Identify opportunities to improve processes and provide feedback and recommendations to enhance efficiency and consistency

Required Skills:

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail and ability to follow through on tasks with accuracy and consistency
• Effective communication skills, both written and verbal, with the ability to engage a variety of audiences
• Ability to build relationships and collaborate with cross-functional teams and stakeholders
• Customer-service mindset with a focus on creating a positive and welcoming employee and guest experience
• Strong problem-solving skills and ability to navigate day-to-day challenges with a proactive approach
• Comfort working with data and tracking metrics (e.g., participation, surveys, engagement)
• Ability to maintain confidentiality and handle sensitive information appropriately
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint) and collaboration tools (e.g., Viva Engage, Teams)
• Ability to work both independently and as part of a team in a fast-paced environment

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear. As well, the job requires physical activity such as lifting, moving, and climbing a ladder. This role follows a hybrid work model, with regular in-office presence required. Outside of required in-office days, the role may be done remotely as business needs allow. Employees are expected to maintain a professional and productive remote workspace. We are committed to providing reasonable accommodations for qualified individuals with disabilities who can perform the essential functions of the job with or without assistance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation