Digital Support Specialist

Ecolab is seeking a Digital Support Specialist to work as a liaison between customers and technical teams to identify issues and make sure they are resolved in a timely manner.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Assists in formulating and defining project scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Responsible for understanding the technology, business processes and opportunities in the context of the technical and business requirements.
• Works on solutions that enable the organization to achieve its goals.
• Partners with stakeholders in order to elicit, analyze, communicate, document and validate requirements for changes to business processes.
• Revises existing system difficulties as necessary.
• Ensures testing requirements are met.
• Documents business requirements.
• May specialize in: SAP/ERP, Functional, Global Business Office, Tools, Disaster Recovery, Metrics Communication, and Methodology.

Minimum Requirements:

• Bachelor's degree in business, communications, IT or similar
• 2 years of experience in IT
• 2 years' experience working in customer service or help desk
• No immigration sponsorship is available for this role at this time

Preferred Qualifications:

• Intermediate to Advanced skills in MS Office
• Excellent analytical and problem solving skills
• Self-motivated and process oriented

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Our Commitment to a Culture of Inclusion & Belonging

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.