Telecommunications Supervisor

The primary purpose of this University Police Department is to enforce local, state laws, and to protect lives and university property; patrol the campus, to prevent crimes through high visibility; to investigate crimes occurring on the campus and to respond to emergency situations.
Sworn officers within the police department have the powers and authority vested in peace officers as authorized by the General Statutes of North Carolina. Such powers and authorities are granted for the purpose of enforcing North Carolina state laws, 74G, preserving peace at the University, suppressing disturbances, preventing crimes, and apprehending offenders.

Knowledge-Technical: Ability to understand and follow FCC rules and regulations applicable to work. Ability to apply considerable knowledge of departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work independently while reporting to supervisor on a regular basis. Proficiency in using telecommunications and information technology. Ability to display organizational awareness and an understanding of the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). Ability to display sufficient knowledge of the infrastructure to dispatch and direct efficiently within the jurisdiction. Ability to complete required in-service training and maintain certifications. May require ability to obtain Intermediate Telecommunicator certification. Ability to keep abreast of developments in telecommunications practices

Communication-Oral: Ability to listen to callers and quickly ascertain nature of call. Ability to obtain and extract relevant information. Ability to interpret and analyze messages from callers. Ability to apply judgment in responding to callers. Ability to speak clearly and distinctly; ability to effectively use language and tone to calm distressed callers and to provide aid/assistance via phone until help arrives. Ability to transmit radio messages quickly and concisely. Ability to direct emergency personnel to scene and convey relevant information to responders. Ability to interact with co-workers, supervisors, law enforcement and emergency response personnel (including those from other jurisdictions), university officials, media, and the general public to relay information and coordinate activities.

Office/Telecommunications Technology: Ability to use the full functionality of all departmental telecommunications equipment, including phone systems*, radios, consoles, alarm panels*, database/information systems, and computer aided dispatch ( CAD) system. Ability to select, understand and fully apply a variety of features in software programs, databases, and information systems. Ability to key information accurately and efficiently. Ability to maintain DCI certification.

Data/Information/Records Administration: Records, compiles, and summarizes data using established formats. Monitors messages from and creates entries for DCI terminal as needed. Maintains and ensures quality control of logs and data systems. May assign case or arrest numbers, compile incident reports, or issue permits. Correctly uses input codes. Searches for and retrieves information from departmental files and DCI terminal

Decision Making: Ability to analyze messages and information in order to determine priorities; ability to recognize critical incidents; ability to coordinate response; ability to initiate action based upon acquired information and knowledge of operating procedures. Ability to make consistently sound and accurate dispatch decisions.

High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

NC DCI Certification

Rotating

This position is Subject to the State Human Resources Act.

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer.