Manager, Banner Analyst

Harford Community College ( HCC) has been a vital part of Harford County since 1957. As a mid-sized, comprehensive institution, we're committed to delivering high-quality education and cultural enrichment to our community. Our mission is to provide relevant, accessible education and training that connects individuals to opportunities in an ever-evolving world. As an Achieving the Dream institution, HCC is part of a national network dedicated to enhancing student success in community colleges. To learn more about our vision and values, visit our website.

Harford Community College is committed to the principles of Affirmative Action and Equal Employment Opportunity. It is the policy of Harford Community College not to discriminate against applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law with regard to any employment practices. HCC is an EEO and ADA/ ADAA employer, including disability and protected veteran status.

Excellent benefits package, including 2 weeks paid college break, 15 days of sick leave, 18 days paid vacation and 3 personal leave days. Eligible for health, vision and dental benefits, flexible spending accounts, identity theft plan, and legal benefit plan. Receive paid basic life & long-term disability insurance; employee paid supplemental life insurance available. Participation is required the mandatory retirement plan & two optional retirement plans are available (403b with match after 1 year & 457b). Receive paid basic life & long-term disability insurance. Tuition waiver for HCC classes and tuition reimbursement are also available!

The purpose of this position is to manage and support enterprise systems by overseeing user acceptance testing, documenting business processes, resolving system issues, coordinating with ITS and vendors, and providing user training. The position serves as a key liaison between technical teams and business units to identify productivity and quality issues, prioritize work requests, recommend solutions, and ensure effective adoption of new systems, procedures, and functionality through clear communication, reporting, and consensus-building among stakeholders. In addition, the Manager provides direct supervision of staff, including performance management, workload assignment, access control oversight, process documentation, and participation in hiring and evaluations. It also contributes to broader organizational goals by supporting change management initiatives, fostering collaboration between technical and functional teams, monitoring adoption and project deliverables, and proactively identifying and addressing gaps in processes to align with HCC's strategic and operational objectives.

This is a full-time, exempt staff position.

Employees of Harford Community College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia; non-residents are expected to relocate to meet this requirement.

Applicants must be currently authorized to work in the United States, as the College does not offer Visa sponsorship for this position

High school diploma/ GED

Banner or other ERP/ SIS user support experience as follows:

AND2 years of leadership experience (leading taskforces, committees, projects, etc.)

* Ability to manage and supervise staff as well as lead cross-functional teams
* Ability to document existing business processes
* Ability to overcome internal resistance to change processes
* Ability to communicate changes to affected team members and educate them on the training process and tools enabling the changes
* Excellent communication skills
* Ability to work independently
* Ability to work occasional weekend and evening hours
* Ability to work with technical and non-technical staff at all organization levels
* Excellent organizational skills

* Experience as a business analyst
* Experience with Ellucian Banner ERP/ SIS
* Experience with Document Management and Workflow tools
* Experience using PL/ SQL

M-F 8:30am-4:30pm