New

Digital Support Specialist

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Flint
Apr 02, 2026
Shifts: Must be available between 7am-8pm EST + 1 weekend day. Shifts will be assigned AFTER training which will be 8-5pm EST. Summary: The Customer Solution Center (CSC) Digital Support Specialist serves as a Tier II technical expert, providing advanced support for our online and mobile banking platforms. This role is pivotal in educating customers on digital products and enhancements, driving adoption of our technology offerings, and delivering a seamless digital experience. Specialists also support overflow from other Lines of Business (LOBs), demonstrating flexibility and cross-functional expertise to meet customer needs across the enterprise. Duties & Responsibilities: Provide Tier II support for digital banking products and services, including troubleshooting issues related to login, navigation, alerts, transfers, and third-party integrations (e.g., Quicken, QuickBooks). Assist customers with general deposit account inquiries and provide overflow support for other specialty LOBs such as Lending, Cards, and Investments, as needed. Deliver first-contact resolution by anticipating customer needs and applying deep product knowledge and problem-solving skills. Maintain up-to-date knowledge of Huntington's digital platforms, policies, procedures, and service enhancements through continuous learning and training. Manage reputational risk by adhering to all compliance, security, and operational standards. Demonstrate Core Values and Category of One behaviors in every customer interaction. Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive customer experience. Support CSC initiatives and contribute to team goals through active participation in coaching, feedback sessions, and performance improvement efforts. Perform other duties as assigned to support CSC operations and customer satisfaction. #centralpriority26 Job Type & LocationThis is a Contract position based out of Flint, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Flint,MI. Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.